Customer Service Specialist (Mississauga)

Position Overview Customer Service Representative – Manufacturing Department, Site 2400 Skymark Ave., Unit 3, Mississauga, Ontario. Reports to Operations Manager. Salary: $45,000–$60,000 annually.

Hours: 37.5 per week. Permanent full‑time. Responsibilities Respond to customer inquiries via phone, email, chat, and ticketing systems.

Troubleshoot product and service issues with clarity and efficiency. Collaborate with technical teams to elevate and resolve complex problems. Maintain accurate records of customer interactions and feedback.

Validate information to check for accuracy on product information, pricing and terms. Process orders in the ERP system. Identify opportunities to improve customer satisfaction and loyalty.

Contribute knowledge base articles and support documentation. Participate in training sessions and team meetings to stay current on products and policies. Maintain or improve set standards in Order Entry and Accuracy KPIs.

Qualifications Undergraduate degree in health sciences or related field. Minimum 2 years of experience in a customer service role, preferably within a SaaS environment. Strong interpersonal, written, and verbal communication skills.

Ability to multitask and manage time effectively in a fast‑paced environment. Experience with CRM systems and ability to adapt quickly to new technology and software systems. Demonstrated commitment to client‑centered service with an empathetic and patient approach.

Bilingualism (English/French) is considered an asset. We thank all applicants for their interest in this position with Traferox Technologies Inc. Please note that only candidates selected for an interview will be contacted. #J-18808-Ljbffr