Customer Service Specialist
Qureos Inc
Job Description
Job Overview
Ready-Contractors, a reputable construction company serving clients since 1969, is seeking a dedicated and professional Customer Service Specialist to join our team. With a long-standing commitment to quality workmanship and reliable service, we are looking for an individual who shares our passion for client satisfaction. This is a full-time position based in our Houston, Texas, United States office. The ideal candidate will be the primary point of contact for our clients, ensuring a seamless and positive experience from initial enquiry to project completion. You will play a vital role in upholding our company's reputation and fostering strong, long-lasting client relationships.
Responsibilities
* Serve as the main point of contact for all client enquiries, providing timely, accurate, and professional responses via phone, email, and other communication channels. * Manage and resolve client issues or complaints efficiently, coordinating with project managers and technical teams to ensure swift and effective solutions. * Keep clients informed of project progress, timelines, and any relevant updates in a clear and proactive manner. * Maintain detailed and accurate records of all client interactions, feedback, and service requests in our CRM system. * Develop a comprehensive understanding of our construction services to address client questions and provide appropriate information. * Identify opportunities to improve the client experience and contribute to the overall success of the team. * Assist with administrative duties related to client accounts and project documentation.
Qualifications
* Proven experience in a customer service, client relations, or account management role, preferably within the construction or a related industry. * Exceptional communication and interpersonal skills, with a talent for building rapport and trust with clients. * Strong problem-solving abilities and a calm, professional demeanour when handling challenging situations. * Excellent organisational and time-management skills, with the ability to prioritise tasks effectively in a fast-paced environment. * Proficiency in using Microsoft Office Suite and experience with CRM software is highly desirable. * A client-focused attitude with a genuine commitment to delivering an outstanding level of service.
Benefits
* A competitive salary range of $85,000 - $117,550 USD per annum, dependent on experience. * Comprehensive health and wellness benefits package. * Opportunities for ongoing professional development and career progression. * A supportive and collaborative work environment within a stable and well-respected company.