Customer Services

Job Title: Customer Service Representative

Company: Mina's Green Clean Team Location: Atlanta, Georgia, United States Employment Type: Full-Time Salary: $65,000 - $80,000 per annum

Job Overview Mina's Green Clean Team, a family-owned business with over 60 years of experience, is seeking a dedicated and professional Customer Service Representative to join our team in Atlanta. We specialise in providing high-quality, non-toxic, and environmentally friendly cleaning services for both residential and commercial clients. As the first point of contact for our customers, you will play a crucial role in upholding our reputation for outstanding service and ensuring complete client satisfaction. The ideal candidate will be an excellent communicator, highly organised, and passionate about delivering a positive customer experience that reflects our commitment to quality and environmental responsibility.

Responsibilities * Serve as the primary point of contact for clients, handling enquiries via phone, email, and our website with professionalism and courtesy. * Provide detailed information about our green cleaning services, pricing, and scheduling availability. * Efficiently manage the booking and scheduling of cleaning appointments for our residential and commercial clients. * Address and resolve customer issues or complaints promptly and effectively, ensuring a positive outcome. * Liaise with our cleaning staff to coordinate schedules and communicate specific client requirements. * Maintain accurate and up-to-date client records and appointment details in our customer relationship management (CRM) system. * Process payments, manage billing enquiries, and assist with administrative tasks as required. * Actively gather customer feedback to help our team continuously improve service quality.

Qualifications * Proven experience in a customer-facing role, such as customer service, client relations, or administration. * Exceptional verbal and written communication skills, with a friendly and professional telephone manner. * Strong problem-solving skills and the ability to remain calm and empathetic in challenging situations. * Excellent organisational and time-management abilities, with a keen eye for detail. * Proficiency in using computers and familiarity with CRM software is highly desirable. * A proactive and positive attitude, with the ability to work effectively both independently and as part of a team. * A genuine interest in environmental sustainability and eco-friendly practices is a significant advantage.

Benefits * A competitive annual salary of $65,000 - $80,000. * The opportunity to be a key member of a reputable, family-owned business with a strong mission. * A supportive, collaborative, and positive work environment. * The chance to contribute to a company that prioritises the health of its clients and the planet.