Customer Success Manager

Customer Success Manager (CSM)

to join our team. The CSM will play a pivotal role in ensuring the successful execution of projects, nurturing long-term client relationships, mitigating delivery risks, and identifying opportunities for account growth.

Key Responsibilities

• Client Relationship Management:
  • Serve as the primary point of contact for clients, fostering trust and ensuring high levels of customer satisfaction.
  • Conduct regular check-ins with clients to understand their evolving needs and challenges
• Risk Assessment and Mitigation:
  • Proactively identify delivery risks and implement strategies to mitigate them.
  • Ensure smooth communication and issue resolution between internal teams and clients.
• Account Growth and Portfolio Expansion:
  • Identify upselling and cross-selling opportunities within accounts by understanding client business goals.
  • Collaborate with the sales and solutions teams to expand the retail services portfolio.
• Domain Expertise and Advisory:
  • Leverage deep knowledge of core retail services to provide insights and strategic recommendations to clients.
  • Stay abreast of industry trends, regulatory changes, and emerging technologies impacting the retail or Healthcare sector.

Key Skills And Qualifications

• Domain Expertise:
  • Strong understanding of core retail or Healthcare services operations, and industry best practices.
  • Familiarity with regulatory requirements and compliance in the above any one of the services sector.
• Project Management:
  • Proven experience managing and delivering complex consulting projects.
  • Ability to handle multiple projects and clients simultaneously while maintaining high standards of quality and delivery.
• Relationship Management:
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to build and sustain long-term client relationships.
• Strategic Thinking:
  • Capability to assess business needs, propose innovative solutions, and create value-driven client strategies.
  • Analytical mindset to identify risks, opportunities, and areas for improvement.
• Technical Acumen:
  • Familiarity with technologies related to data engineering, AI, application engineering, and integration.
  • Understanding of modern technology stacks used in retail or Healthcare services.

Educational Background And Experience

• Bachelor’s or Master’s degree in Technology.
• 10+ years of experience in customer success, account management, and account growth within the consulting.