Customer Success Manager - Benelux

Customer Success Manager | SurePay

Location: Hybrid from Utrecht, FinTech, SaaS, Benelux Banking Focus

We’re the people behind IBAN-Name Check, the green check mark you see in banking apps across Europe confirming your payment is going to the right person. Trusted by over 200 banks and 300+ corporates, we have already processed 10 billion checks and counting. Now we’re growing across Europe and are looking for an experienced Customer Success Manager to take ownership of strategic banking relationships across the Benelux.

What you’ll do

• Own a portfolio of strategic banking accounts across the Benelux, ensuring successful adoption, retention, and growth by proactively managing the customer lifecycle
• Build trust and act as a strategic, long‑term partner for banking clients
• Handle deep technical and operational questions confidently, especially regarding our API
• Collaborate with product and sales teams to shape new features based on client feedback
• Identify and drive upsell opportunities through transactional upgrades, working hand‑in‑hand with account directors on overall account strategy
• Contribute to RFPs and due diligence processes
• Work closely with data to provide insights that help customers grow
• Lead projects or improvements when you see opportunities to make things better

What we’re looking for

• Solid mid‑level experience in customer success, account management, or client‑facing roles in SaaS or tech; able to get up to speed quickly and operate independently within a team structure
• Experience with banking or similar enterprises is essential; you understand complex, regulated client environments and ideally bring some knowledge of banking technology and compliance
• Genuine technical fluency; you are comfortable with APIs and can handle detailed operational questions or learn new technology quickly
• Fluent English plus Dutch or French
• A commercially aware mindset; you spot growth opportunities and act on them while collaborating within the wider account team
• A natural team player who is proactive, detail‑oriented, and curious; ownership is second nature to you
• Flexible, resilient, and comfortable in a scale‑up where things move fast
• Already based in the Netherlands; this is a hybrid role from Utrecht and we can’t support relocation at this time

What you’ll get

• Quarterly commission with no cap
• Clear, achievable growth targets
• 8% holiday allowance and 8% personal benefit budget to use on salary, training, or time off
• 25 holidays plus flexible working hours and a hybrid set‑up
• MacBook Pro, iPhone, and any equipment you need for your role
• Travel costs covered, including an NS Business Card
• A flat, open culture where your ideas are heard and your growth is supported
• Regular Friday drinks, team events, and a quarterly company meetup

Our values

• We care: we support our employees and value health, family, and safety
• Build together: we believe in teamwork and strive for the best results together with employees and customers
• Think forward: we stay ahead of the curve and adapt to a fast‑changing environment
• Be responsible: we all contribute to reaching our mission of reducing fraud and misdirected payments, creating a positive societal impact

About SurePay

• Founded in 2016 as an innovation program of Rabobank, independent BV since 2020
• Fast‑growing FinTech SaaS company backed by Rabo Investments and Carlyle Europe Technology Partners
• Mission: prevent payment fraud globally and accelerate international growth

If you’re technically sharp, commercially aware, and ready to make an impact, we’d love to hear from you.

Apply now or reach out to chat.