Customer Success Manager

Overview

Heavy civil contractors are the backbone of America's construction industry, building our roads, bridges, and commercial buildings. It is mission critical that these jobs have the equipment they need to do their job. However, fleet teams and operating budgets are dragged down by legacy, offline processes costing them millions in waste annually.

Gearflow transforms how fleet teams operate through an AI-powered procurement platform built for construction fleet teams to keep jobs running.

As a Customer Success Manager, your world is helping customers succeed: guiding new customers through onboarding, helping them adopt the platform in their day-to-day workflows, and ensuring they get real value from Gearflow. If you enjoy building relationships, solving real-world operational problems, and working directly with construction companies to improve how they operate: Let’s Go!

Who we\'re looking for

We are looking for a driven, exceptional Customer Success professional who thrives on building relationships and helping customers succeed. You should be proactive, highly accountable, and energized by working directly with customers to help them solve real operational challenges.

You will be responsible for onboarding new customers, driving product adoption, and ensuring our customers see measurable value from Gearflow.

You\'re in the right place if you:

• Have a customer-first mindset
• Love building strong relationships with customers
• Thrive in a fast-moving startup environment
• Are organized and accountable to your commitments

Enjoy solving real-world problems for people in construction

Your responsibilities

• Lead onboarding and implementation for new customers
• Build strong relationships with fleet teams and operational leaders
• Help customers adopt Gearflow in their daily workflows
• Conduct regular customer check-ins and success reviews
• Identify opportunities to expand usage and improve customer outcomes
• Work closely with our Product and Sales teams to share customer feedback
• In-office role based in Chicago

The following experience is relevant to us

• An exceptional person with a track record of building strong customer relationships
• 3-5 years of Customer Success, Account Management, or SaaS customer-facing experience
• Experience working with construction, fleet operations, or industrial industries is a plu
• Experience at a startup is a plus

Compensation

Your compensation package is a combination of:

• $105k OTE
• Performance bonus tied to customer success outcomes
• Healthcare and 401k
• Experience at a high-growth, fast-paced startup with a nimble, A+ team

How to Apply

Does this role amp you up? Email [email protected]

• Include the role\'s title in your subject line.
• Tell us about the latest customer success role you have been in with a highlight or two that you\'re proud of!
• (optional) Include a 1 minute intro video of why you applied.