Customer Success Manager
Harvey Nash
San Diego Country Estates, PL Full Time Customer Service Jobs
Job Description
- Experience in business operations, customer success operations, or program management—ideally in a SaaS or subscription-based business environment.
- Familiarity with customer success metrics (GRR, NPS, health scores, adoption metrics) and how they drive business outcomes.
- Experience in Sales Operation.
- Strong analytical skills with the ability to work with data, identify trends, and create actionable insights using modern analytics and AI tools.
- Experience building dashboards, scorecards, and tracking mechanisms to monitor performance (familiarity with AI-enhanced analytics platforms a plus).
- Experience with headcount planning, capacity modeling, and resource allocation in customer-facing organization.
Posted April 13, 2026