Customer Success Manager (Hiring Immediately)

SOCi, the leader in AI‑powered marketing solutions for multi‑location businesses, is currently looking for a Customer Success Manager to grow long‑term profitable customer relationships by making strategic, operational and measurable contributions to customers’ unique business objectives.

As the account owner, quarterback and driver of account enablement, adoption, expansion, and end‑user engagement, the Customer Success Team is directly impacting our rapid growth in enterprise social media management.

We offer a base salary range of $70,000 to $90,000 USD plus bonuses/commission, with pay determined by job‑related skills, experience and education.

Applications will be accepted on an ongoing basis.

Responsibilities

Serve as account owner and provide mature, thoughtful and reasonable leadership to both the customer and internal stakeholders to ensure the on‑going success of your book of business

Identify and mitigate churn risk across customer portfolio to ensure company gross retention rates are achieved

Maintain and grow monthly recurring revenue for our most valued customers by employing proven strategies that drive product adoption and expansion

Quarterback internal and external initiatives through cross‑functional partnerships with sales, onboarding, support, product management, finance, operations and other teams which directly impact overall customer success and drive customer growth

Develop strong customer relationships and serve as a trusted advisor to SOCi customers

Analyze lifecycle metrics and provide leadership and/or execution of onboarding, enablement, adoption and retention plays through both internal and external resources

Employ multi‑channel communication strategies that leverage our most effective customer touchpoints in video, e‑mail, phone, partners and internal & external champions

Ensure customer reference‑ability and overall satisfaction level

Qualifications

Proven track record of success in exceeding sales and customer success goals

Highly organized with the ability to effectively manage multiple tasks and competing priorities

Driven by personal, team and company achievement with a commitment to excellence

Possess a blend of technical and sales acumen with a strong customer‑centric mentality

Strong analytical, problem‑solving and dot‑connecting skills with the ability to develop quick, accurate situational awareness

Enterprise‑ready, solution‑oriented mindset to understand and solve complex customer issues

Experience and comfort influencing C‑level executives

Strong written and verbal communication skills with understanding of situational best practices

Excellent presentation skills for small and large audiences

Ability to lead, manage or influence both internal SOCi resources and customer resources to achieve successful outcomes

Experience in SaaS, Social Media Management and enterprise software

What SOCi Provides to You

Comprehensive benefits package (full‑time permanent, non‑contract roles only)

Health insurance plans, dental and vision

Wellness incentives

401(k) plan with employer match

Flexible work environment (full‑time, non‑contract roles only)

Flexible paid time off

Quarterly wellness days

Paid holidays

Empowering career growth and success

EEO Statement As set forth in SOCi’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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