Customer Success Manager

Customer Success Manager – Enterprise Accounts

We have an exciting career opportunity to join a rapidly growing SaaS company as a Customer Success Manager. In this position you will be responsible for post‑sales client support & success. As a Customer Success Manager, you own the growth engine within your accounts.

Your mission is simple: prove value, earn trust, and turn that into retention and expansion. You are the strategic driver of each customer’s value journey; ensuring they not only see results, but continuously invest in them.

Scope

• Own a portfolio of strategic accounts, acting as the primary point of contact and executive sponsor.
• Build multi‑threaded relationships with senior marketing and sales stakeholders across Fortune 500 organizations, driving alignment across business units and ensuring strong account governance.
• Develop and execute Customer Success Plans (CSPs) with clearly defined success criteria, KPIs, and OKRs.
• Lead data‑driven QBRs/EBRs that tie product adoption and program performance directly to ROI, business outcomes, and customer‑defined value.
• Establish yourself as a trusted advisor by leveraging consultative selling and value‑based engagement.
• Navigate complex stakeholder maps, drive executive alignment, and mitigate risk through proactive communication and expectation management.
• Champion product adoption and user engagement through scalable enablement strategies, onboarding frameworks, and ongoing lifecycle management.
• Lead change management initiatives that increase feature utilization, stickiness, and time‑to‑value (TTV).
• Own the renewal cycle end‑to‑end, managing forecasts, mitigating churn risk, and driving high GRR/NRR.
• Identify expansion opportunities through account insights, usage trends, and whitespace analysis; positioning upsell and cross‑sell strategies that maximize customer lifetime value (CLTV).

Requirements

• 3+ years of experience in a client‑facing position
• Experience managing Enterprise level accounts
• B2B SaaS Industry
• Bachelor’s degree

This is a full‑time permanent position offering a compensation package of 100k - 120k base salary plus annual incentive bonus, plus additional cash incentives. Full benefits including medical, retirement, EAP are offered.

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