Customer Success Manager

About TrueFoundryEvery production AI system, whether it's powering customer support, writing code, analyzing financial data, or diagnosing medical conditions, needs the same foundational infrastructure.A way to route between models. A way to manage tools and integrate them securely. A way to orchestrate agents and enforce governance.

A unified compute layer to run it all.That infrastructure layer is being built right now.We're TrueFoundry, and we're building it. We're looking for a Founder's Office with a focus on Customer Success to join the team.The Problem We're SolvingCompanies are moving beyond simple chatbots to production agentic systems. These systems route between OpenAI, Anthropic, Google, and self-hosted models.

They integrate dozens of tools via protocols like MCP. They orchestrate multi-agent workflows where agents coordinate with other agents.The infrastructure to support this doesn't exist yet. You can't just duct-tape together a few API calls and call it production-ready.You need a control plane that handles:Intelligent routing with observability, cost policies, and fallback logicCentralized tool and MCP server management with security and lifecycle controlsAgent orchestration with governance and guardrailsA unified compute layer to run self-hosted models, custom tools, and agentsWe've built two products to solve this:AI Gateway is the control plane, a five-composable components (Prompts, LLM Gateway, MCP Gateway, Guardrails, Agent Gateway) that handle routing, orchestration, and governance.AI Deploy is the compute layer, a Kubernetes-based platform that abstracts ML workloads as standard software primitives, so everything runs on unified infrastructure.We're Series A, backed by Intel Capital and Sequoia.

Companies like CVS, Mastercard, Siemens, Paytm, Synopsys, and Zscaler run production AI workloads on our platform.Role SummaryYou will work directly with the Co-founders on strategy, execution, and cross-functional initiatives. You will drive high-impact projects across AI platform strategy, GTM, enterprise adoption, customer success and operating cadence in a fast-growing, developer-first B2B SaaS company.Key ResponsibilitiesDrive founder-led strategic initiatives and quarterly prioritiesTranslate strategy into execution plans, milestones, and outcomesPartner with Product, Platform Engineering and Customer SuccessSupport enterprise GTM, strategic accounts.Track OKRs, leadership action items, and cross-team dependenciesPrepare leadership decks, dashboards, decision memos, and investor updatesLead or support special projects: Launch and scale GenAI capabilities (LLM deployment, inference optimization, model orchestration)Who You Are: Minimum of 3 years experience in startups, consulting, product ops, strategy, or business rolesStrong problem-solving, structured thinking, and execution skillsExcellent written and verbal communication and strong analytical and dashboarding skillsHigh ownership, bias for action, comfort with ambiguityExposure to B2B SaaS, AI/ML platforms, cloud infrastructure, or developer toolsExperience working with founders, platform teams, or enterprise customers