Customer Success Manager

Client Success Manager/Customer Success Manager

Experience: 3–6 years

Role Summary: The Client Success Manager owns client relationships post-sale and is responsible for client satisfaction, retention, renewals, and growth. This role ensures clients achieve measurable business outcomes using our media and advertising solutions.

Key Responsibilities:

• Own client onboarding, engagement, and retention

• Act as primary point of contact for assigned clients

• Conduct regular business reviews (MBRs/QBRs)

• Drive renewals, upsell, and cross-sell opportunities

• Coordinate with Media Planning, Ops, Sales, and Tech teams

• Handle escalations and ensure SLA adherence

Required Skills:

• Strong client-facing and stakeholder management skills

• Experience in ad-tech, digital media, or SaaS preferred

• Strategic thinking and problem-solving ability

• CRM experience is a plus

Success Metrics:

• High client satisfaction and retention

• Revenue growth from existing clients

• Strong internal collaboration