Customer Success Manager

Customer/Client Success Manager (Early-Stage)

We’re partnered with a fast-growing, early-stage company operating in the startup ecosystem, hiring a Customer Success Manager to support founders through high-impact, time-sensitive moments in their journey.

This is a non-traditional CS role — there is no upsell, renewals, or quota. Instead, this role sits at the intersection of customer success, operations, and project management, with a strong emphasis on ownership, communication, and execution.

What You’ll Do

• Manage a portfolio of ~30–40 clients at a time
• Serve as the primary point of contact throughout the customer lifecycle
• Guide clients through structured, multi-step processes (operational + legal workflows)
• Own timelines, deliverables, and stakeholder coordination
• Partner cross-functionally with internal teams and external partners
• Handle both proactive project management and reactive client needs
• Lead onboarding and implementation post-sale