Customer Support Specialist

Department: Front Desk, Information & Solution Centre

No: of vacancies: Three (5)

Salary: 3,00,000/- to 6,00,000/- per annum as CTC

Our Customer Service team are looking for energetic, passionate, customer-focused individuals to join our team at Cessna Lifeline Veterinary Hospital, Domlur, Bengaluru, Karnataka.

 Responsibilities for Customer Support Representative

·         Respond promptly and professionally to incoming customer inquiries in person, by telephone, WhatsApp or by email
·         Provide accurate information on our wellness services, grooming, swimming, boarding, pharmacy, and more
·         Maintain an updated knowledge of the organization's products, services, and customer service policies
·         Assist with appointment bookings, check-ins/check-outs, service flow, and client satisfaction
·         Document queries, feedback, customer interactions when necessary, compiling documents and forwarding information to interested parties
·         Recommend plans, packages, and products to the pet parents
·         Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
·         Assist clients by answering any questions they may have
·         Participate in training opportunities provided by the organization or by outside entities
·         Establish and maintain good rapport with customers by using positive language and anticipating their needs
·         Collaborate with the internal teams to deliver the best customer experience
·         Build long-term relationships with pet parents and pets

Requirements

Essential Qualifications for Customer Support Specialist

·         2+ years of previous customer service experience a plus
·         Friendly and welcoming manner with clients and other members of the customer service team
·         Extensive knowledge of the company's policies, procedures, goods and services
·         Familiarity with customer-relationship management (CRM) software programs
·         Ability to explain complex concepts in a clear, simple manner to customers
·         Multilinguistic proficiency (Kannada, Tamil and Hindi)
·         Excellent organizational and multitasking skills
·         Ability to maintain a calm and polite manner in stressful situations
·         Willingness to cooperate with customers and management to resolve any issues that may arise
·         Work under pressure
·         Ability to achieve the target set for the day & month

Desirable Qualifications for Customer Support Specialist

• Empathy
  
• Communication
  
• Adaptability
  
• Efficiency
  
• Relationship building
  
• Problem-solving
  

What are we looking for?

• Completion of Degree course or Higher Secondary School (Year 12 or equivalent)
  
• Excellent spoken and written English communication
  
• Computer literacy (MS Outlook, Word, Internet)
  
• Professional, courteous, and customer-focused demeanor
  
• Ability to work in a fast-paced team environment