Customer Support Specialist

ABOUT CONNEKT

Connekt is a fast-growing technology platform dedicated to connecting people, businesses, and opportunities globally. We believe exceptional customer experience is the backbone of everything we do and that starts with our support team.

ABOUT THE ROLE

As a Customer Support Specialist, you will be the first point of contact for our customers - helping them resolve issues, guiding them through our platform, and ensuring every interaction leaves them feeling heard and helped. You will work closely with our product and operations teams to surface insights that continuously improve the Connekt experience.

ROLE DETAILS

Location: India (Remote)

Employment type: Full-time

Compensation: Competitive salary + performance bonus

Benefits: Paid leaves, equipment allowance

WHAT YOU'LL DO

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Diagnose and resolve customer issues related to account access, transactions, platform features, and billing
• Escalate complex or technical issues to the appropriate internal teams with clear documentation
• Maintain detailed and accurate records of customer interactions in the CRM system
• Meet or exceed response time, resolution rate, and CSAT targets
• Identify recurring pain points and share feedback with the product and operations teams
• Support onboarding of new users and educate them on platform features
• Participate in team trainings, quality audits, and knowledge base updates

WHAT WE'RE LOOKING FOR

• 1–3 years of experience in customer support, BPO, or a client-facing role
• Excellent written and verbal communication skills in English
• Strong problem-solving mindset with attention to detail
• Comfortable working with support tools such as Zendesk, Freshdesk, Intercom, or similar
• Ability to handle a high volume of tickets while maintaining quality
• Patient, empathetic, and customer-first attitude
• Reliable internet connection and a suitable home working setup

NICE TO HAVE

• Experience supporting a SaaS or technology platform
• Familiarity with ticketing systems and CRM platforms
• Background in technical troubleshooting or Tier 1 support
• Experience working in a startup or fast-paced environment

EQUAL OPPORTUNITY STATEMENT

Connekt is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of background, identity, or experience. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or age.