Customer Support Specialist

Job Responsibilities

WRT is looking for an experienced and reliable Customer Service Representative to work in its Pipelining Supply facility in Anaheim, CA. This role plays a key role in the customer experience through fast, accurate, professional, and pleasant communication and order processing. The Customer Service Representative reports to the General Manager.

This role is full-time and onsite.

Job Duties

• Enter and process customer orders accurately and timely.
• Make and distribute copies/emails of customer orders.
• Follow up on requests for shipping/delivery information.
• Conduct order management communication and update customer order status when necessary.
• Provide customers with tracking numbers for orders, as necessary.
• Prepare and disseminate material quotations, as necessary.
• Provide phone coverage back-up as needed.
• Maintain integrity of the Customer Relationship Management (CRM) database and update information regularly.
• Provide information, or direct inquiry calls, for customers to the appropriate employee.
• Record all correspondence from existing and prospective clients, vendors, and consultants according to WRT policy.
• Perform daily maintenance of open orders, confirmed orders, and shipped orders, including, but not limited to, filing appropriately.
• Responsible for providing feedback on processes to improve the overall customer experience.
• Other duties as assigned.

Requirements

• 3 – 5 years of customer service experience, preferably in a manufacturing environment.
• Must be able to pass a criminal background check and drug screening.
• Excellent verbal and written skills.
• Native/bilingual command of the Spanish language is required (must be able to conduct a professional conversation).
• Ability to build rapport and maintain positive relationships with existing and new customers, both internal and external.
• Professional proficiency in basic office computer software tools required.
• General ERP system experience required, preferably with Sage.
• Ability to work in a team environment and/or independently, as needed.
• High School diploma, or equivalent, required; some college in a related field strongly preferred.
• Data entry, basic business math, and general negotiation experience preferred.

Job Details

• Job Category: Customer Support
• Job Type: Full Time
• Job Locations: Anaheim, CA; Bow, NH; Chicago, IL; Clearwater, FL; New Castle, DE; Ottawa, IL