Data Center Operations Manager, Data Center Operations

Are you passionate about building robust, scalable technology infrastructure that powers global cloud services? Join our dynamic team and play a critical role in managing complex data center operations that keep the world's most innovative cloud platform running seamlessly.

Key Job Responsibilities

• Coordinate and prioritize operational workflows across data center technician teams
• Develop and implement strategic operational procedures to optimize performance and reliability
• Mentor and develop technical staff through comprehensive training and professional development
• Manage complex project implementations with cross-functional teams
• Create comprehensive operational reports and documentation
• Maintain the on‑call schedule, coordinating absences and vacations
• Recruit and train data technicians to ensure appropriate staffing levels
• Host weekly staff meetings
• Write and deliver performance reviews for staff

A Day in the Life

Your day will be a blend of strategic leadership and hands‑on technical problem‑solving. You'll collaborate with diverse engineering teams, coordinate critical operational tasks, and ensure our data centers run with exceptional efficiency and reliability. From managing technician workflows to implementing operational strategies, every moment will challenge and inspire you to drive technological excellence.

About the Team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Benefits

Diverse Experiences: Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

Work/Life Balance: We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home.

Inclusive Team Culture: Our employee‑led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.

Mentorship and Career Growth: We’re continuously raising our performance bar and provide endless knowledge‑sharing, mentorship, and career‑advancing resources.

Basic Qualifications

• Bachelor's degree in engineering, computer science or equivalent
• 4+ years of technical team management experience
• Experience in English‑language communication skills, both written and verbal
• Experience in networking and troubleshooting
• Experience with system management tools and client/server environments

Preferred Qualifications

• Experience with large‑scale infrastructure
• Advanced technical degree, or Master's degree
• Project Management Professional (PMP) certification, or experience in project management
• Knowledge of data center infrastructure design, operations, or delivery
• Experience with technical writing

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.