Delivery Coordinator

About Programmers.aiProgrammers.ai (PAI) is a cloud and AI services firm and Google Cloud partner, delivering AI, automation, and analytics solutions for enterprises, with a focus on transportation and logistics.We are award-winning, global IT services provider that offers software Development, custom web design, Graphic design, website maintenance and internet marketing services.

Role SummaryThe Delivery Coordinator supports Delivery Managers in ensuring smooth, day-to-day execution of client delivery activities across assigned accounts (typically Tier 2 or Tier 3 accounts, or shared support across multiple Tier 1 accounts). This role enables the 3M Strategy (Manage, Monitor, Mine) by handling operational coordination, reporting, meeting facilitation, and basic risk tracking. The Delivery Coordinator acts as a bridge between Delivery Managers, COEs, QA teams, and internal support functions, allowing Delivery Managers to focus on client-facing delivery ownership and growth activities.

Shift timing- 1 PM- 10 PM IST/ 2 PM- 11 PM IST

Key Responsibilities1. Operational Support for Delivery Execution (Supports MANAGE)Assist Delivery Managers in tracking sprint progress, action items, and milestone completion across multiple accounts (3-5), ensuring timely updates and proactive flagging of delays and risksCoordinate resource requests with COEs (Legacy, Modern Engineering, Integration, Cloud/DevOps, ERP/Data, Products & Innovation) via formal intake process.Maintain Jira, Azure DevOps, or equivalent tools with updated tickets, backlog items, and sprint assignments.Schedule and document Agile ceremonies (daily stand-ups, sprint planning, retrospectives) for assigned accounts.Track hypercare activities (2-4 weeks post go-live) and escalate unresolved issues to Delivery Manager.2. Monitoring & Reporting Support (Supports MONITOR)Collect weekly status data from development, QA, and COE teams for inclusion in weekly status reports to Delivery Director.Maintain Account Health Dashboard (Green/Yellow/Red) with updated risk flags, SLA metrics, and client feedback.Monitor client leadership changes, operational shifts, or support ticket trends; flag anomalies to Delivery Manager.Track quality assurance and security compliance checklists for each account.3.

Growth Support (Supports MINE)Compile delivery health summaries, utilization data, and value-add metrics for Quarterly Business Reviews (QBRs).Document lessons learned and update internal knowledge bases for future project estimation.Identify repeat client requests or feature gaps; escalate to Delivery Manager as potential upsell/cross-sell leads.4. Governance & Administrative TasksCo-coordinate internal kickoffs with Account Executive (AE) within 5 business days of contract signing.Prepare external client kickoff decks, meeting invites, and minutes for Delivery Manager.Track adherence to Tiered Model rules (e.g., no dedicated PM for Tier 2/3 accounts without EVP approval).Maintain PMO playbooks, templates, and reporting dashboards.5. Peer & Global CollaborationWork alongside US and India Delivery Coordinators as peers (no hierarchy) under the global delivery organization.Participate in weekly delivery health reviews led by Delivery Director, capturing action items.Share reusable assets (reports, checklists, automation scripts) across the global team.

Success Metrics (KPIs)Reporting accuracy & timeliness - 100% of weekly status reports submitted on time with zero factual errorsTool hygiene - Jira/DevOps tickets updated within 24 hours of status changeMeeting efficiency - All agile ceremonies scheduled, documented, and distributed within agreed SLAsRisk flagging - Minimum 1-week early warning on SLA or quality issues before Delivery Manager escalationPlaybook adherence - 100% compliance with kickoff timelines, checklists, and documentation standards

Required1-3 years of experience in project coordination, delivery support, or PMO role within IT services or software developmentFamiliarity with Agile/Scrum methodologies and tools (Jira, Confluence, Azure DevOps, or equivalent)Strong organizational skills with ability to support multiple accounts simultaneously (3-5 accounts)Basic understanding of resource allocation, SLA tracking, and risk management conceptsExcellent written and verbal communication for documenting meeting minutes and status updatesProficiency in Microsoft Office (Excel, PowerPoint, Word) or Google Workspace

PreferredExperience working with COEs (e.g., software engineering, integration, cloud, data, legacy modernization)Exposure to DevOps pipelines, QA processes, or UAT coordinationAssociate degree or certification in project management (CAPM, Scrum Master, or similar)Prior experience in a global delivery model with US/India peer teamsFamiliarity with staff augmentation vs. value-add delivery transition

Reporting & Career PathReports to: Delivery ManagerPeer collaboration: Works alongside US and India Delivery Coordinators (no reporting hierarchy)Career progression:Senior Delivery Coordinator ? Delivery Manager (after demonstrated mastery of 3-5 accounts and Tiered Model compliance)

Apply If You Enjoy enabling others to succeed through meticulous coordination and documentationWant to grow into a Delivery Manager role by learning the 3M Strategy (Manage, Monitor, Mine) hands-onThrive in a peer-led, no-ego global team structure without bureaucratic silosAre comfortable supporting multiple accounts (Tier 2/3) with shared PM modelsBelieve that great delivery starts with clean data, timely reporting, and proactive flagging