DEPUTY GENERAL MANAGER, IT, (SSB) (ADMINISTRATIVE MANAGER XVI, ISD)

Position: W1092D

Recruitment

We welcome applications from everyone.

Application Filing Period

The application filing period will begin on Monday, July 20, 2026, at 7:00 a.m. (PT) through Monday, August 3, 2026, at 5:00 p.m.

Withhold Information

No withhold will be allowed. Required experience/education must be fully met at the time of filing by the last day of filing and clearly indicated on the application.

Duty Overview

Duties include, but are not limited to the following assignments:

• Directs the activities, products, and services of a Technology Branch by setting priorities, allocating resources, and tracking outcomes in order to ensure alignment with organizational goals.
• Assists the General Manager, Technology, in formulating policies and procedures focusing on Branch operations by collaborating with legal, finance, and operational teams in order to ensure consistent implementation and operational efficiency.
• Develops and implements strategic business plans for the Branch by aligning with County, departmental, and Technology Strategic Plans through data-driven decisions and leadership consultations in order to support current and future customers.
• Oversees the Branch’s budget using financial analysis and forecasting tools such as budget management software and key performance indicators in order to maintain fiscal responsibility and support operational goals.
• Advises customer departments, vendors, and technicians to identify business needs through needs assessments and stakeholder meetings in order to align operations with requirements.
• Collaborates with CIO, managers, and executives to evaluate Technology programs and services through cross-functional meetings and feedback analysis in order to enhance service delivery.
• Promotes problem-solving, conflict resolution, and operational recovery by implementing communication and escalation procedures using incident reporting systems and crisis management protocols in order to maintain smooth operations.
• Develops efficient uses of advanced technologies by managing integration of next-generation solutions through vendor partnerships and pilot programs in order to improve operational capability.
• Assesses and enhances staff skills through skills assessments and training in order to meet current and future work demands.
• Acts as the General Manager, Technology, in their absence by representing the Branch at meetings through prepared updates and decision-making authority in order to ensure leadership continuity.

Requirements to Qualify

Three (3) years of experience, within the past five (5) years, managing an Information Technology division or large-scale enterprise level projects at the level of Administrative Manager XIII, ISD or Senior Information Technology Specialist, ISD or higher.

Special Requirement Information:

• *Information Technology division is defined as a unit within a public sector organization, or an equivalent division within another organization, that is responsible for managing and supporting technology infrastructure, including servers and networks; developing and maintaining software applications; and providing related services such as helpdesk support, cybersecurity, and systems administration; experience obtained in a non-public sector organization may be considered equivalent provided the scope, complexity, and level of responsibility are substantially comparable to those performed within a public sector Information Technology division.
• **Large-scale, enterprise-level projects is defined as a significant complexity, resources, and impact across the organization where these projects often require cross-functional collaboration, substantial budgets, and extended timelines to achieve strategic business objectives.
• ***Administrative Manager XIII, ISD is defined as managing a division within a Service of the Internal Services Department and is responsible for leading, planning, organizing, communicating, analyzing, and managing resources to achieve organizational objectives and results. Qualifying experience may be obtained in public or private sector organizations, provided the duties performed are substantially equivalent in scope, complexity, level of responsibility.
• ****Senior Information Technology Specialist is defined as a senior information technology consultant to the executive management of the Internal Services Department providing expert consultative services in specific areas of systems support to executive departmental and customer management or performing the most complex technical work in a specialized field of information technology.
• *****At the level of is defined as your job title isn’t exactly the same as the ones listed. What matters is that your experience is at a similar level — meaning your job involves similar responsibilities, requires comparable skills and knowledge, and takes place within a similar organizational structure. Please provide a clear explanation of your experience to demonstrate that it is at the appropriate level.

License

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Physical Class

2 - Light. This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

Desirable Qualifications

• Excellent oral and written communication skills with an ability to adapt approach, language, and style to different audiences.
• Demonstrated ability to serve as an effective member of the leadership team and communicate information security-related concepts to a broad range of technical and non-technical employees.
• Demonstrated collaboration and team-building skills and the ability to build consensus around challenging topics.
• A Bachelor’s degree from an accredited college or university in Computer Science, Information Systems, Public or Business Administration, or a closely related field.

To receive credit for your education, include a legible copy of all relevant official documents within seven (7) days of filing your application. The document should show the date the degree was conferred and be in English. International degrees must be evaluated for equivalency to U.S. standards if not listed in the International Handbook of Universities or World Higher Education Database.

Documents marked as unofficial will not be accepted.

We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending to the exam analyst.

Assessment Process

This examination will consist of an evaluation of training and experience based on application information and supplemental questionnaire weighted at 100%. Each candidate’s background will be evaluated on the basis of information provided on the County of Los Angeles Employment Application and Supplemental Questionnaire that pertains to the areas of the requirements and desirable qualifications to determine the level and scope of the candidate’s job preparation for this position.

No person may compete for this examination more than once every twelve (12) months.

Contact Information

Exam Number: W1092D

Department Contact Name: Hugo Vasquez

Department Contact Phone: (323) 881-3670

Department Contact Email: [email protected]

California Relay Services Phone: (800) 735-2922

ADA Coordinator Phone: (323) 267-3432

Teletype Phone: (800) 899-4099

Alternate Teletype Phone: (800) 897-0077