Director, Customer Service Analytics & Insights

Audible, Inc. - B13 is seeking a Senior Business Intelligence Engineer to enable data-driven decisions for the Customer Service leadership team. You will design and optimize reporting processes, transforming complex data into actionable narratives while ensuring data governance standards. The ideal candidate should have at least 7 years of relevant experience and strong analytical skills, particularly in customer service analytics.

Responsibilities include developing dashboards, communicating insights, and fostering stakeholder relationships. #J-18808-Ljbffr