Director, Identity Escalation & Phone Support - Remote

Optum is seeking a Director - Identity Escalation Support to lead the Phone Support function for their call centers. This role demands strategic oversight and accountability in delivering exceptional customer service while ensuring compliance with industry regulations. Candidates should possess over 8 years of leadership experience in technology support and customer service operations.

The position offers the flexibility to work remotely from anywhere in the U.S., with specific in-office requirements for Minneapolis or Washington, D.C. areas, and provides a comprehensive benefits package. #J-18808-Ljbffr