Director, Identity Escalation & Phone Support (Remote)

UnitedHealth-Grou is seeking a Director – Identity Escalation Support, responsible for leading the Phone Support function. This role involves strategic leadership in the OptumID and HealthSafe ID call centers, enhancing customer experience, and ensuring compliance with various regulations. The ideal candidate will have over 8 years of experience in customer service operations, with a strong focus on performance management and collaboration.

Remote work is possible, but candidates near Minneapolis must work in-office four days weekly. Salary ranges from $134,600 to $230,800 annually. #J-18808-Ljbffr