Director of Client Services #0405FM

A growing regional company is looking for a Director of Client Services to lead client relationships, account performance, onboarding, and long-term retention. This role is responsible for ensuring clients receive responsive communication, consistent service delivery, and a strong overall experience after the initial sale.The right candidate will be a relationship-focused leader who can manage client-facing teams, work closely with operations, identify account growth opportunities, and ensure that client expectations are clearly understood and consistently met.

Key Responsibilities

• Lead the client services function and ensure a high standard of account support
• Manage and develop client service managers, account managers, or support team members
• Serve as a senior point of contact for key client relationships and escalations
• Oversee client onboarding, account transitions, renewals, and service reviews
• Partner with operations to ensure service delivery aligns with client expectations
• Identify opportunities to expand existing accounts through additional services or improved solutions
• Monitor client satisfaction, retention, issue resolution, and account performance
• Establish processes for communication, reporting, follow-up, and client documentation
• Support proposal renewals, pricing updates, and contract discussions as needed
• Provide leadership with regular updates on client health, risks, and growth opportunities