Director of Client Services

As a Director of Client Services you will play a critical role in shaping the future of our organization and the lives of our clients. We are seeking a seasoned and passionate professional to lead our team in delivering exceptional client service, driving operational excellence, and fostering strategic partnerships.

Responsibilities:

• Develop and implement client service strategies to drive growth, retention, and satisfaction
• Lead a team of client service coordinators, ensuring exceptional customer service and timely resolution of client concerns
• Develop and maintain strong relationships with external partners and stakeholders, including healthcare providers, hospitals, and other care organizations
• Collaborate with internal teams to ensure seamless integration of client services, including care planning, scheduling, and billing
• Analyze client data and market trends to identify opportunities for growth and improvement
• Develop and manage budgets to ensure financial sustainability and profitability
• Ensure compliance with all regulatory requirements and industry standards

Requirements:

• Minimum 2 years of experience in a leadership role, in home healthcare
• Proven track record of success in developing and implementing client service strategies
• Exceptional communication, leadership, and problem-solving skills
• Ability to work effectively in a fast-paced environment and prioritize multiple tasks
• Strong analytical and strategic thinking skills
• Ability to maintain confidentiality and handle sensitive information

Benefits:

• Commission
• Sick Leave
• PTO
• Option for medical insurance