Director of Front Office

The Director of Front Office ensures exceptional guest service by leading all Front Office operations, including Front Desk, Reservations, Guest Services, Bell Services, Concierge, Telephone Services, and Guest Accounting. This role drives operational excellence, financial performance, and an outstanding guest experience through effective leadership and strategic planning.

HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE

• Lead and oversee all Front Office operations, ensuring exceptional guest service and operational excellence.
• Hire, train, coach, and develop Front Office leaders and associates while fostering a culture of accountability and service.
• Manage departmental staffing, scheduling, payroll, budgets, and labor costs to achieve financial goals.
• Partner with Revenue Management to maximize occupancy, ADR, and Front Office revenue opportunities.
• Monitor guest satisfaction, resolve escalated guest concerns, and implement service improvement initiatives.
• Collaborate with hotel leadership to achieve operational objectives, maintain brand standards, and drive overall hotel performance.
• Ensure compliance with company policies, financial controls, safety procedures, and other duties as assigned.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong leadership and team development skills.
• Excellent financial and operational management abilities.
• Proven commitment to guest satisfaction and service excellence.
• Strong communication, problem-solving, and decision‑making skills.
• Ability to analyze performance and drive operational results.

PROFESSIONAL EXPERIENCE

• Minimum 5 years of progressive Front Office experience.
• Minimum 2 years of leadership experience in hotel Front Office operations, or an equivalent combination of education and experience.

ACADEMIC BACKGROUND

• Bachelor's Degree in Hospitality Management, Hotel Administration, Business, or a related field preferred.
• Medical, dental, and vision (HSA available)
• Company‑paid disability & life insurance
• Employee Assistance Program
• 401(k) with company match

Pay Rate: $85,000 Annually

Position Requirements

Sucessful completion of a background check is required prior to employment.

Category Front Office / Front Desk

Location Grand Hyatt Nashville 229

Full-Time/Part-Time Full-Time

Shift Various Shifts

CA Pay Range

Number of Openings 1

Req Number FRO-26-00143

HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate.

HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

This position is currently accepting applications.

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