Director of Growth, Customer & Business Development

a market-leading specialty retail and re-commerce organization, is seeking a Director of Growth, Customer & Business Development to partner directly with the CEO and drive strategic growth initiatives, customer experience excellence, and new business development opportunities. This high-impact leadership role offers the opportunity to influence company strategy while building and scaling key revenue-generating initiatives.

About the Opportunity

This role is ideal for a commercially minded leader who combines strong business acumen, customer-centric thinking, and an entrepreneurial mindset. The successful candidate will evaluate and launch new business opportunities, enhance customer experience across all touchpoints, and help drive sustainable growth and enterprise value. Reporting directly to the CEO, this individual will play a critical role in shaping the organization's future growth trajectory.

Key Responsibilities

• Lead customer experience initiatives across the organization, ensuring a best-in-class customer journey.


• Develop processes to capture, analyze, and act on customer feedback to drive continuous improvement.


• Identify, evaluate, and launch new business opportunities and growth initiatives.


• Drive business development efforts, including partnerships, channel expansion, customer programs, and go-to-market strategies.


• Own or oversee business lines and be accountable for P&L performance where applicable.


• Collaborate cross-functionally with operations, marketing, finance, technology, purchasing, and strategic partnerships teams.


• Establish KPIs, accountability metrics, and operating rhythms that support scalable growth.


• Assess investment opportunities and provide strategic recommendations on growth priorities.


• Translate customer and market insights into operational and commercial improvements.

What We're Looking For

• Proven experience leading a business unit, channel, category, division, or P&L.


• Track record of driving growth and performance improvement within a mid-sized organization (approximately $50M-$1B in revenue).


• Deep expertise in customer experience strategy and customer feedback systems.


• Strong commercial, operational, and financial leadership capabilities.


• Experience operating in entrepreneurial, high-growth environments.


• Ability to influence across functions and build alignment without large teams.


• Strong analytical, communication, and problem-solving skills.


• Hands-on leadership style with a bias toward action and execution.

Preferred Background

• Experience within specialty retail, re-commerce, marketplaces, consumer products, electronics, hardgoods, or adjacent sectors.


• Background with a well-established organization known for strong operational discipline and leadership development.


• Familiarity with technical consumer products and enthusiast-focused markets is a plus.

Why Consider This Opportunity?

• Direct partnership with the CEO.


• Significant visibility and organizational impact.


• Opportunity to build and scale new business initiatives.


• Strategic and operational leadership responsibilities.


• Ability to shape customer experience, growth strategy, and long-term enterprise value.

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