Director of Operations

: About the Company

We are a fast-growing, technology-forward professional services firm seeking a Director of Operations to partner directly with the Founder and help lead the company through its next stage of growth.

About the Role

This is not a traditional operations role. We are looking for someone who naturally thinks in systems, thrives on accountability, and enjoys building organizations that scale. You'll serve as the operational counterpart to a visionary founder, transforming ideas into execution while creating the structure, discipline, and consistency necessary for long-term growth. If you enjoy creating order from complexity, improving people and processes, and building high-performing teams, we'd like to speak with you.

Responsibilities

Operational Leadership

Lead daily business operations across all departments. Build scalable systems and standardized operating procedures. Improve organizational structure and operational efficiency. Ensure consistent execution of company priorities. Drive accountability across the leadership team.

Process Improvement

Evaluate current workflows and eliminate inefficiencies. Establish and maintain operational scorecards and KPIs. Improve project management execution and visibility. Implement systems that increase consistency and predictability. Identify opportunities to leverage automation and AI throughout the business.

Leadership & Accountability

Coach managers on performance expectations and accountability. Hold leaders accountable to commitments and measurable outcomes. Drive a culture of ownership and continuous improvement. Address performance issues proactively and professionally. Lead difficult conversations with clarity and consistency.

Strategic Execution

Partner directly with the Founder to prioritize initiatives. Translate strategic vision into executable plans. Ensure cross-functional alignment across the organization. Create operational capacity that allows leadership to focus on growth rather than day-to-day management.

Client & Business Excellence

Improve client delivery processes and quality control. Strengthen project oversight and customer experience. Monitor operational metrics and proactively address issues before they impact clients. Develop systems that increase enterprise value and scalability.

Qualifications

Experience building systems in growing entrepreneurial or founder-led organizations. Strong understanding of operational metrics and business performance. Proven success leading organizational change. Experience implementing EOS or similar operating systems is highly preferred. Excellent communication and leadership skills. High emotional intelligence and sound judgment. Bachelor's degree preferred.

Required Skills

Strong understanding of operational metrics and business performance. Proven success leading organizational change. Excellent communication and leadership skills.

Preferred Skills

Experience implementing EOS or similar operating systems is highly preferred. High emotional intelligence and sound judgment.

Pay range and compensation package

$140,000 Base Salary + Performance-Based Bonus

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.