Director of Product Management

Job Title: Senior Director of AI Solutions & DeliveryLocation: Bangalore/MumbaiExperience Required: 10 - 15 years

Job Description:

Role Summary:As Senior Director of AI Solutions & Delivery, you will lead the team responsible for turning the platform into successful, repeatable enterprise deployments. This is a senior ownership role at the intersection of product implementation, solutioning, and delivery execution. You will own customer delivery outcomes end-to-end-while building a scalable delivery model that protects product integrity and feeds real world learnings back into the platform.

This is not a traditional customer success or services role. Success is measured by time-bound project outcomes, not relationship management. Enterprise trust in voice AI is built at delivery.

This role ensures what we sell is what customers experience-reliably, repeatedly, and at scale.

Key Responsibilities:End-to-end delivery of enterprise voice AI implementations (scope, timelines, quality, outcomes)Leadership of a multidisciplinary delivery org: - AI / Delivery Solution Leads (Forward Deployment Experts) - Solution Architects - Integration Engineers - Project / Program ManagersSolution design and implementation decisions across orchestration, workflows, telephony, integrations, and AI behaviourDelivery playbooks, standards, and reusable patternsEscalations, trade-offs, and delivery governance for complex customersTight feedback loops from delivery into Product and Engineering

Candidate Requirements:10-15 years of experience across product implementation, delivery, platform, consulting, or enterprise-facing rolesStrong problem solvers who are comfortable operating in ambiguity and owning outcomesSome technical and product fluency (AI systems, integrations, platform trade-offs)Proven experience being the final owner of complex, customer-facing initiativesInstinct to build repeatable systems, not one-off solutionsAbility to unlearn and adapt-comfortable in fast-moving, GenAI-native environments

Interested candidates, please share your profile at: OR apply directly.