Divisional Operations Leader

Divisional Operations Leader (DOL) – TC Family of Companies: (Inferno • DTK • Dri-Lok)

Location: Columbus-based, with travel to Athens and future markets.

Mission

To entrust and empower our team to create the best possible experience for our clients, communities, and families.

Purpose of the Role

The Divisional Operations Leader (DOL) creates clarity, consistency, accountability, and visibility across Inferno, DTK, and Dri-Lok operations.

This leader builds strong people, scalable systems, meaningful measurement, and operational excellence. The DOL owns day‑to‑day operational performance while identifying opportunities, eliminating inefficiencies, and driving continuous improvement.

Success in this role comes from developing leaders, creating visibility through data and reporting, improving profitability, and ensuring the business consistently delivers for employees, customers, and employee owners.

What Makes You a Great Fit

• Develop people and leaders—not just manage tasks
• Bring structure and clarity to complex operations
• Hold people accountable in a fair and consistent way
• Think analytically and use data to drive decisions
• Build systems, scorecards, and reporting that create visibility
• Communicate clearly and lead confidently under pressure
• Care deeply about the team, customer, and outcome

Core Focus Areas

1. People & Accountability

• Build, coach, and develop leaders
• Set clear expectations and follow through consistently
• Create a culture of ownership and accountability
• Develop future leaders within the organization

2. Systems & Process Development

• Build and improve scalable operational systems
• Standardize planning, scheduling, and execution
• Eliminate inefficiencies, confusion, and rework
• Drive continuous improvement across the division

3. Operational Analytics & Visibility

• Develop scorecards, dashboards, and reporting
• Create measurement systems where data does not exist today
• Measure compliance, performance, and operational standards
• Use technology, reporting tools, and AI to identify opportunities
• Support accountability with facts, metrics, and visibility
• Drive schedule reliability and execution
• Ensure crews and equipment are effectively utilized
• Align resources with customer demand
• Improve productivity while reducing waste and downtime

5. Customer Experience & Safety

• Deliver a consistent, positive customer experience
• Reinforce safety expectations and jobsite excellence
• Ensure teams are prepared, professional, and productive
• Drive quality execution across all operations

6. Profitability & Financial Stewardship

• Improve profitability through better execution, utilization, and efficiency
• Monitor key operational and financial metrics
• Reduce waste and control operating costs
• Maintain performance at or above industry benchmarks where appropriate
• Maintain an ongoing market study for all companies, including labor trends, pricing, competitors, customer expectations, and industry changes.
• Help teams understand the connection between operational performance, profitability, and ESOP value

7. Communication & Culture

• Strengthen communication across teams
• Reinforce the values of Committed, Coachable, and Aware
• Promote ownership, discipline, and continuous improvement
• Protect and strengthen The Thompson Way

Success Metrics

• People are performing, growing, and being held accountable
• Operational performance is visible through meaningful reportingOperational performance is visible through meaningful reporting
• Schedules, crews, and equipment are utilized effectively
• Compliance, safety, and quality standards are consistently met
• Profitability meets or exceeds annual operating objectives
• Key operational metrics perform at or above industry averages
• Customers receive a positive and predictable experience
• Improvement opportunities are identified, measured, and acted upon

Accountability Expectations

• Own operational performance across all businesses
• Build visibility through reporting and measurement
• Hold leaders accountable for measurable results
• Develop systems that support execution and growth
• Provide consistent operational and financial reporting

Salary Range: $80,000–$130,000 annually, based on experience, qualifications, and demonstrated leadership.

This position is also eligible for a performance‑based annual bonus of up to 10% of base salary, based on individual and company performance.

In addition to competitive compensation, the Thompson Concrete Family of Companies offers a comprehensive benefits package, including:

• Employee Stock Ownership Plan (ESOP)
• Company Truck & Company Gas Card
• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO) and Paid Holidays
• 401K Retirement Savings Plan + company match
• Company paid Short Term Disability
• Long Term Disability
• Company-provided technology and tools, along with access to Thompson Concrete University

Summary

The DOL is a people‑first, systems‑driven, data‑informed operator who develops leaders, creates visibility, improves profitability, and drives operational excellence across Inferno, DTK, and Dri‑Lok.

This leader builds strong teams, scalable systems, and meaningful scoreboards that turn activity into accountability. By aligning people, processes, measurement, and financial performance, the DOL helps create exceptional experiences for our teammates, customers, strengthens long‑term ESOP value, and ensures sustainable growth for the Thompson Concrete Family of Companies.

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