Enterprise Content Management (ECM/ OpenText) Team Lead

Job Description

As an Enterprise Content Management (ECM) Lead, you will own and evolve O-I’s global OpenText platform, ensuring its performance, scalability, and reliability across regions. You will lead a small, distributed team while partnering with business and IT stakeholders to deliver enterprise-grade content management solutions.

Why this role matters

This role plays a critical part in enabling secure and scalable management of enterprise content globally. You will directly influence how information is structured, accessed, and governed across the organization.

Key Accountabilities

• Lead and enhance the global ECM platform with a focus on OpenText technologies
• Act as escalation point for complex technical issues
• Design and implement scalable ECM solutionsEnsure platform availability, performance and security
• Lead incident management and root cause analysis
• Lead and develop a team of 3 offshore ECM specialists
• Collaborate with business and IT stakeholders to define requirements
• Lead ECM projects including upgrades, integrations and migrations
• Ensure compliance with security and data governance standards
• Drive continuous improvement of support and delivery processes

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, related field, or equivalent professional experience.
• 7+ years of IT experience, including Enterprise Content Management platforms.
• 4+ years of hands‑on experience with OpenText technologies (e.g., Content Server, Extended ECM, Archive Center, integrations).
• Experience leading or coordinating distributed/offshore teams.
• Experience supporting enterprise‑scale platforms in a global environment.
• Strong analytical and problem-solving skills.
• Fluent in English.
• Ability to collaborate effectively with global stakeholders across regions and functions.
• Experience with ECM integrations (e.g., SAP, APIs, other enterprise systems).
• Knowledge of data governance and records management practices.

Additional Information

We are an equal opportunity employer and welcome applications from all qualified candidates, including people with disabilities. We provide a flexible work arrangement, requiring employees to be on‑site at our office in Centro Comercial Viva, Envigado for 2 days per week, with the remaining 3 days working from home.

Reports to

Global Collaboration Services Manager.

Travel

Less than 10%.

Hybrid Work Model

We provide a flexible work arrangement, requiring employees to be on‑site at our office in Centro Comercial Viva, Envigado for 2 days per week, with the remaining 3 days working from home.

EEO Statement

All your information will be kept confidential according to EEO guidelines.

Equal Opportunity Employer

O-I is an Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact O-I at [email protected] and let us know the nature of your request and your contact information.