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Executive Producer

Netflix is seeking an Executive Producer to lead our Live Support Games. This role involves overseeing live support activities, ensuring accurate play, managing updates, and driving strategy across the Live Support portfolio.

Job Details

• Employment Type: Full Time
• Work Hours: 8 Hours per day
• Salary: $20 – $30/Hour
• Location: Los Angeles, CA (remote possible)

Responsibilities

• Focus on Live Support Games from a production perspective, ensuring Live Support Engineers manage live games accurately, including guides, conditions, and updates.
• Collaborate with the Head of Live Support and the board to ensure requirements are met and guides updated.
• Identify and lead key initiatives across the portfolio to provide teams and designers with goals, systems, and resources for success.
• Partner with business improvement and innovation teams to pursue optimal options for designers and players.
• Define, develop, and refine the overall Live Support production methodology, including pipelines and cycles.
• Manage a team of Live Support Engineers, serving as the primary resource for post‑release issues.
• Coach, develop, and lead various Live Support Engineers, setting development paths while maintaining an equitable scope of work.
• Assist Live Support Engineers and PMs in budgeting executive decisions against game updates and Live Support plans.
• Help solve complex, high‑impact production issues through innovation, imagination, and other methods, identifying risks early and removing roadblocks on a case‑by‑case basis.
• Build strong relationships with internal and first‑party studios to maintain a flow of data, ensuring alignment on systems, games, releases, and requirements.
• Work closely with business development on designer reviews when appropriate, communicating creative concerns to ensure engineers are onboard before launch.
• Promote a strong team culture based on open communication, transparency, and shared values.

Qualifications

• Experience as a Lead Producer or Live Support Manager in a game developer or publisher setting.
• 6+ years of production experience, ideally in mobile gaming.
• 12+ years of game production experience delivering varied titles (social, F2P, cross‑platform, web, console, handheld).
• Strong knowledge of pre‑launch and post‑launch production, especially post‑release/live support in gaming (control room, PC, or mobile).
• Proven experience managing the full lifecycle of game production with a focus on post‑release live support.
• Deep understanding of Live Support production, the primary challenges faced by teams, and custom solutions to meet those needs.
• Experience driving complex, cross‑functional initiatives with effective communication of value, vision, and scope (budget, risk, schedule).
• Ability to influence decisions without positional authority.
• Exceptional problem‑solving skills using creative approaches and fostering teams to take action.
• Excellent communication skills and ability to convey information and creative feedback to diverse stakeholders.
• Years of experience managing direct reports with varying levels of production expertise.
• Passion for video games, game development, and improving the player experience.