field Engineer

Responsibilities

• Analyzing computer hardware problems, rectifying them, and replacing parts when necessary, acting as the middleman between user and manufacturer when equipment must be sent for repair.
• Installing software, demonstrating its usage, and troubleshooting when users face problems. Updating system software when required.
• Setting up and solving problems with computer network systems, cabling, and wireless networks and configuring email accounts through POP3, Outlook, and IMAP.
• Anti-virus software installation, reporting new virus files, and malware removal.
• Maintaining backup files.
• Setting up equipment for web conferences and other events that use computers and their peripherals.
• Servicing and maintaining computer-related equipment such as printers.