Functional Analyst, IT

Responsibilities

• Participate in the design, implementation, operation, support and evolution of a citizen complaints management system
• Plan, coordinate and monitor tasks related to the system's implementation
• Oversee the installation, configuration and integration of the solution
• Execute and supervise the migration of existing data to the new platform
• Configure and manage control tables required for case classification
• Ensure the implementation of complaint handling processes: receipt, validation, opening, assignment, tracking and closure of cases
• Manage roles and permissions to control access to data and system functionality
• Define and implement mechanisms for tracking, searching and viewing cases
• Create and maintain up-to-date functional and technical documentation
• Ensure compliance with security, confidentiality and personal data protection requirements
• Provide support, troubleshooting and incident follow-up according to established service levels
• Produce reports and analyses to support operational and decision-making needs
• Provide user training and knowledge transfer
• Inform the project manager of any incidents or obstacles and propose appropriate solutions
• Perform any other duties typical of a project manager or functional analyst in information technologies

Qualifications

• Hold a relevant university degree in computer science, information systems or a related field, or possess equivalent experience
• Several years of experience in information technology, including significant experience in project management
• Experience participating in implementation projects for cloud-based solutions (SaaS)
• Good understanding of modern architectures, integrated environments and REST APIs
• Experience in data management and migration (importing, exporting, structuring)
• Knowledge of IT security mechanisms (authentication, access management, compliance)
• Good understanding of issues related to personal data protection
• Ability to clearly document requirements, constraints, risks and solutions
• Strong analytical skills, methodological rigor and customer orientation
• Excellent written and verbal communication skills in French