Global Logistics Team Lead - Europe - €65.000 - €72.000 A Year

OverviewJob Summary The Global Logistics Team Lead - Europe works with the Supervisor and Director of Global Logistics to lead the Global Logistics team and its activities. This position leads the Global Logistics team to manage and grow the carrier portfolio by developing and improving delivery solutions in the European markets. This position also acts as the key liaison with transportation vendors as well as collaborating with cross-functional teams to drive further logistics efficiencies within the organization.Job Summary The Global Logistics Team Lead - Europe works with the Supervisor and Director of Global Logistics to lead the Global Logistics team and its activities.

This position leads the Global Logistics team to manage and grow the carrier portfolio by developing and improving delivery solutions in the European markets. This position also acts as the key liaison with transportation vendors as well as collaborating with cross-functional teams to drive further logistics efficiencies within the organization.ResponsibilitiesLead the development of cost-efficient, competitive and compliant shipping solutions that balance customer experience, cost and operational efficiency.Develop, refine, and track vendor performance metrics and internal EU-specific KPIs.Provide guidance, direction and feedback to Global Logistics team to drive execution excellence.Lead to review EU-related tasks, projects, risk mitigation, and deliverables.Oversee the training for applicable team members to ensure consistent understanding of processes, systems, and compliance requirements.Serve as subject matter expert with in-depth knowledge of market, culture, logistics regulations and policies, clearance procedures, and carrier capabilities.Build and maintain strong relationships with vendors to resolve delivery-related issues and identify opportunities for projects/initiatives.Develop new, progressive delivery programs/products for assigned shipping lanes.Set up new and continually improve existing processes for the assigned lanes and carriers.Research, gather, and analyze data for assigned lanes and projects, and translate insights into actionable recommendations.Identify and scope new opportunities to improve how we serve customers and business processes.Maintain TMS vendor rates and routings, lead times, pick-up times, logos, VAT, tracking mapping, and shipping content.Research lost shipments and track items between customs brokers and Global Logistics.Seek improvements in processes between the Global Logistics team and its internal and external partners.Follow up with freight forwarders and logistics vendors daily to ensure timely transit.Perform audits, comply with internal processes, review logistics processes and support contract processes with the Leadership team when needed.Obtain quotes, prepare and send vendor pricing update reports to the Accounting Department and management team.Manage lead time for assigned lanes and investigate delays with internal teams, logistics carriers and customs brokers daily to ensure timely flow of shipments.Attend corporate meetings when necessary and support assigned projects as needed.QualificationsStrong local market knowledge for European regions, including parcel carrier landscape and customs processes.Experience in enhancing delivery networks to improve transportation cost, speed, and customer experience.Experience working in an e-Commerce environment.Ability to manage logistics-related inquiries and invoicing issues.Familiar with a variety of logistics concepts, practices and procedures.Extensive experience and judgment to plan and accomplish goals.Strong project management experience involving various stakeholders and vendors.Ability to lead and direct the work of a geographically distributed team across different time zones while fostering a positive environment.Strong negotiation and communication skills.Ability to analyze and evaluate complex information to identify optimal solutions.Ability to handle complaints, settle disputes, and resolve grievances with vendors.Strong vendor management experience to drive success for the end consumer.Strong analytical and quantitative skills with the ability to manage large data sets and perform cost-saving analyses.Experience with training and developing team members and their career growth.Experience & EducationExperience: Generally requires a minimum of 7+ years in a logistics environment with deep knowledge of transportation economics and supply chain.Education: Bachelor’s degree in business or logistics or related field or equivalent work experience.Additional InformationEquipment Knowledge Highly proficient in all Microsoft Office software including Google Docs, Word, PowerPoint, Excel, etc.Physical Demands Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The role requires talking, hearing, sitting, and manual dexterity.Work EnvironmentHybrid working model: 3 days per week onsite in the Amsterdam office and flexibility to work from home on other days.

Professional, yet casual work environment. Office / Warehouse environment. Work closely with global teams across multiple regions; flexibility in working hours may be required.Compensation & BenefitsThe anticipated pay scale is €65,000–€72,000 EUR. iHerb offers medical, dental, vision, basic life insurance, 401(k), paid time off, paid holidays, and other benefits as outlined in plan documents.

Eligibility varies by country.Notice to AgenciesiHerb does not accept unsolicited third-party candidates. Agencies wishing to be considered should contact through the Vendor Management System.About iHerbiHerb is on a mission to make health and wellness accessible to all. We offer a wide selection of health products and ship to over 180 countries.

Our vision is to become the #1 destination for health and wellness worldwide. We value Focus on the Customer, Empower Our People, Be Entrepreneurial & Pivot Quickly, Embrace Diversity & Inclusion, and Strive for Simplicity.iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.#J-18808-Ljbffr