GM - Business Relationship Management

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What you’ll do

Role purpose:

Technology VOIS is an internal organisation that acts as an internal service provider to the local markets or group functions (referred as “customer” going forward).

Technology Business Relationship Manager acts as the SPOC (single point of contact) for the internal business customer performing both - a role of Technology VOIS “ambassador” towards the customer and customer “Voice” towards Technology VOIS.

The GM BRM heads up a portfolio of accounts of value upwards of €100+ Million in recharges per annum and delivering value, transformation, and new service to those customers.

The role includes all three business cycle phases: sell, build, run. Starting from the engagement with the customer, identification of the business growth opportunities based on the customer needs and Technology_VOIS capabilities, creating the commercially viable business case, overseeing transition and BAU (ensuring the service is delivered as per agreed SLAs and KPIs) and financial governance for the provided service.

Key accountabilities and decision ownership:
• Manage strategic key stakeholders relationships and act as the SPOC for customer issues and escalations
• Opportunity identification and management via internal due diligence to create a pipeline of opportunities
• Own and manage the preparation and sign off of the business case relating to the service 
• Oversee and act as escalation point during service transition period and BAU
• Organise and manage the governance strong governance across service life cycle

Within the context of the above the performed tasks include:

Who you are

Core competencies, knowledge and experience:
• Strategic thinking
• IT strategic relationship management
• Account management/business development 
• IT Service management
• Financial governance 

Must have technical / professional qualifications:
• Broad and strong IT knowledge
• Technology account management /consultancy experience
• IT service Management (ITIL)
• Ability to establish and maintain trust 
• Rigor and reliability in the follow up and implementation of actions
• Commercial/Financial governance experience

Budget owned: service equivalent of €20-60mn but no direct budget spending
Direct reports: 0

Dotted reports: Matrix organisation