GRE - Guwahati, Assam, India

Company DescriptionTerra Mayaa is a dynamic organization based in Guwahati, committed to delivering exemplary service and experiences. With a strong focus on quality and customer satisfaction, Terra Mayaa thrives on creativity, excellence, and creating memorable interactions. Our team is dedicated to fostering a positive environment for both employees and customers, aiming to maintain the highest standards of hospitality and professionalism.

Key Responsibilities:Guest Handling & HospitalityWelcome guests warmly and maintain a professional appearance and attitude.Escort guests to their tables and assist with seating arrangements.Maintain proper waiting lists during busy hours.Ensure every guest feels attended to throughout their visit.Handle VIP guests, special occasions, birthdays, and reservations professionally.Collect guest feedback and report important concerns to management.Reservation ManagementHandle table reservations through calls, walk-ins, WhatsApp, and reservation platforms.Maintain accurate reservation records including:Guest nameContact numberNumber of guestsTimingSpecial requestsCoordinate table allocation with captains and restaurant managers.Monitor reservation flow to avoid overbooking.Coordination & CommunicationCoordinate with service staff regarding guest arrival and table readiness.Inform kitchen and bar teams regarding special guest requests or celebrations.Maintain communication through walkie-talkie/headset during operations when required.Support smooth guest movement between rooftop, lounge, dining, or private areas.Guest Complaint HandlingListen carefully to guest complaints and resolve them politely and professionally.Escalate serious concerns immediately to the Restaurant Manager.Follow up with guests after resolution to ensure satisfaction.Operational ResponsibilitiesMaintain cleanliness and presentation of reception/front desk area.Ensure menus, reservation books, POS tabs, and guest records are updated properly.Monitor guest flow during peak operational hours.Coordinate with delivery platforms and assist with order-related guest concerns if required.Assist management during events, live music nights, and special promotions.Required Skills & Qualifications:Good communication and interpersonal skills.Presentable personality with professional grooming standards.Ability to remain calm under pressure during rush hours.Basic knowledge of restaurant operations and reservation handling.Familiarity with POS systems and reservation software is an advantage.Strong guest service attitude and problem-solving ability.Team player with coordination skills.Preferred Experience:1-3 years of experience in hospitality, restaurant, lounge, or hotel guest relations.Experience in premium dining, cocktail bars, rooftop lounges, or nightlife operations preferred.Working Conditions:Rotational shifts including weekends and holidays.Standing for long operational hours may be required.Fast-paced hospitality environment.Performance Expectations:High guest satisfaction scores.Proper reservation accuracy.Smooth guest flow management.Positive guest feedback and repeat clientele.Professional conduct and teamwork during operations.