Group Director, Project Management

Role Description

The Lead Program Manager is a strategic execution leader who spearheads client-facing initiatives and complex, cross-functional programs focused on implementing and leading the Adobe Experience Cloud Value Realization Program. This role oversees other program managers and blends program leadership, stakeholder influence, and operational rigor to translate ambiguous priorities into structured, measurable outcomes. You will act as the central point of contact for key customers, driving successful delivery while managing program roadmaps, governance, and internal alignment across matrixed ecosystems.

You will establish governance structures that support informed decision-making and executive visibility across the portfolio.

What You’ll Do

• Program Strategy & Structure: Design and manage concurrent programs aligned to strategic business objectives. Translate high-level goals into coordinated roadmaps, milestones, governance models, and OKRs.
• Client & Stakeholder Engagement: Act as the Program Lead on client engagements, managing expectations, communicating technical solutions to business stakeholders (including CMOs/CXOs), and fostering relationships that generate repeat business.
• Cross-Functional Execution: Orchestrate cross-functional teams (Sales, Product, Marketing, Delivery) to sequence deliverables, avoid fragmentation, and ensure adherence to governance standards.
• Delivery Discipline: Oversee all day-to-day program/project activities from inception to closure. Manage scope, deliverables, resources, and timelines. Accurately forecast revenue, profitability, margins, and utilization.
• Risk & Quality Management: Proactively identify risks, dependencies, and blockers. Create and maintain RAID logs and program artifacts to ensure transparency. Drive continuous improvement by capturing lessons learned in formal post-mortems. Identify early signs of slowdown, drift, or unclear ownership, and implement corrective actions that balance speed, quality, and sustainability.
• Innovation: Leverage AI and GenAI tools to drive productivity, improve quality, and accelerate delivery within program management activities.
• Operating Cadence: Establish and run operating cadence, including agendas, pre-reads, action tracking, and project plans to keep teams aligned and accountable.

Qualifications

• 8+ years of experience in program or project management, operations, or execution roles leading cross-functional initiatives in complex, matrixed environments (agency or professional services experience preferred).
• Experience with one or more Adobe Experience Cloud solutions (AEM, AEP highly preferred).
• Proven ability to operate in ambiguous, fast-paced environments, create clarity, and connect work to outcomes.
• Demonstrated ability to lead diverse, multi-functional teams without direct authority. Exceptional verbal and written communication skills, including executive-ready reporting.
• Solid foundation in PM methodologies, planning, dependency management, and governance. Familiarity with Agile/Scrum and custom software development processes.
• PMP, Agile, Certified ScrumMaster, PRINCE2, or equivalent certification is a plus.
• BS/BA Degree or equivalent experience.
• Ability to travel up to 40%.
• Background in PMO, business operations, or transformation offices within a SaaS or enterprise technology environment is desirable.

Core Competencies

• Proven ability to understand business problems, connect work to outcomes, and create clarity from ambiguity.
• Deep analytical skills to identify root causes, connect dependencies, and make sound recommendations.
• Demonstrated ability to build alignment and influence decisions across teams without direct authority.
• Ability to simplify complexity and provide concise, executive-ready updates.
• Prior experience with Microsoft Dynamics and Workfront.

Benefits

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave