Head Cashier
Livspace
Job Description
Why This Role Matters
To manage billing operations efficiently while ensuring a smooth checkout experience, accuracy in transactions, and adherence to financial and compliance controls.What You Will Own
End-to-end billing and POS operationsCash management, reconciliation, and daily closingSupervision of cashier team and shift planningHandling refunds, exchanges, and billing escalationsEnsuring accuracy in invoices, payments, and documentationCompliance with audit, finance, and SOP guidelines
Key Result Areas
100% accuracy in billing and cash reconciliationMinimal billing errors and transaction discrepanciesReduced customer wait time at checkoutEfficient handling of returns, refunds, and exchangesAdherence to audit and compliance standardsHigh customer satisfaction at the final touchpoint
What Success Looks Like
Smooth, fast, and error-free checkout experienceZero or negligible cash varianceWell-managed cashier counters during peak hoursStrong coordination with sales and operations teamsPositive customer feedback at billing stageAudit-ready processes with no compliance gaps
Who Thrives in This Role
3-6 years of experience in retail billing/POS operationsGraduate - Bcom preferredStrong numerical accuracy and attention to detailAbility to manage pressure during peak store hoursGood leadership skills to manage cashier teamsFamiliarity with POS systems and basic accounting principlesCustomer-focused with problem-solving ability