Head of Compliance Operations

About UsMetaComp Pte Ltd is a leading Singapore-based digital payment solution provider, licensed and regulated by the Monetary Authority of Singapore (MAS) as a Major Payment Institution, to provide Digital Payment Token Services and Cross-border Payment Transfers. Operating under a P2B2C (platform-to-business, partners-to-clients) model, MetaComp provides its clients with an integrated end-to-end suite of services, empowering them to confidently enter the digital asset market with much-needed safety, security, and compliance assurance. Together with its parent company, Metaverse Green Exchange Pte.

Ltd. (a MAS-licensed CMS holder permitted to carry out, inter alia, brokerage and custody services), MetaComp introduces its suite of services through CAMP (Client Assets Management Platform) which allow businesses to develop and scale their digital asset offerings through various products and/or services such as over-the-counter transactions, fiat payments, digital asset custody and prime brokerage.

Role OverviewWe are seeking an experienced Head of Operations to lead our Onboarding Operations and Compliance Operations. This role is critical in ensuring operational excellence, regulatory compliance, and seamless client experience across fiat and digital asset products.The role is fundamentally a people leadership and operational transformation role, with a strong focus on building high-performing teams and driving continuous process streamlining and automation to support rapid business growth.

Key Responsibilities

Operational leadership & strategyDefine and execute the global operations strategy covering onboarding and compliance operationsBuild a scalable, efficient, and risk-based operating model to support multi-product and multi-jurisdiction expansionEstablish clear governance, KPIs, and service level standards across all operational functionsDrive continuous process streamlining, standardisation, and automation across operationsPartner closely with Compliance, Product, Risk, and Technology teams to align operations with business growth

Onboarding Operations (KYC/KYB)Lead end-to-end onboarding operations for individual and corporate clients across jurisdictionsDesign and implement risk-based KYC/KYB frameworks, including enhanced due diligence (EDD)Drive improvements in onboarding efficiency, conversion rates, and turnaround timeIdentify bottlenecks and continuously streamline onboarding processes to reduce friction and manual dependencyEnsure compliance with applicable regulatory requirements (AML/CFT, sanctions, travel rule where applicable)Optimize onboarding workflows through automation, data integration, and vendor management

Compliance OperationsOversee transaction monitoring, alert handling, investigations, and case management processesEnsure robust suspicious transaction reporting (STR/SAR) and regulatory reporting frameworksImplement and continuously enhance AML/CFT controls, including fraud detection and prevention mechanismsDrive process simplification and workflow optimisation in alert handling and investigations to improve productivity and qualityLeverage advanced tools (e.g. multi-KYT, behavioral monitoring, network analytics) to strengthen risk detection capabilitiesEnsure operational readiness for regulatory audits, inspections, and internal reviewsProcess Excellence & Transformation Lead end-to-end process re-engineering initiatives across onboarding and compliance operationsIdentify inefficiencies, duplication, and control gaps, and implement scalable solutionsDrive automation-first approach, reducing reliance on manual interventionImplement clear SOPs, playbooks, and quality control frameworksEstablish metrics to measure operational efficiency (e.g. turnaround time, cost per case, alert handling productivity)Continuously benchmark and uplift operational practices to industry best standards

People Leadership & Team Development Build, lead, and scale high-performing onboarding and compliance operations teams across regionsSet clear team structure, roles, and accountability frameworksDrive strong performance management, coaching, and capability development programsFoster a culture of ownership, efficiency, and continuous improvementEnsure adequate resourcing, workforce planning, and succession planningStrengthen team capabilities in both risk judgment and operational execution

Technology EnablementWork with Product and Engineering teams to embed compliance controls into system designChampion the use of data, analytics, and AI-driven tools to enhance operational effectivenessDrive integration of KYC/KYT tools, screening systems, and case management platforms into a unified workflowManage and optimise third-party vendors

RequirementsExperience7+ years of experience in financial services, fintech, or digital asset firmsStrong experience in both onboarding (KYC/KYB) and compliance operations (transaction monitoring, investigations)Proven track record in leading large operations teams and driving people transformationDemonstrated experience in process re-engineering, operational efficiency improvement, and automation initiativesExperience working in digital asset firms is a plus

Skills & CompetenciesStrong people leadership and team-building capabilities, with experience managing regional or global teamsDeep expertise in process design, optimisation, and operational scalabilityAbility to simplify complex workflows and implement practical, scalable solutionsStrong understanding of AML/CFT, sanctions, and regulatory requirementsExperience with KYC/KYT tools, screening systems, and case management platformsData-driven mindset with ability to use metrics to drive performance improvementsExcellent stakeholder management and communication skills

PreferredExperience in high-growth fintech or digital asset environmentsExposure to advanced risk intelligence tools (e.g. blockchain analytics, multi-KYT)Prior experience leading large-scale operational transformation programs

What Success Looks LikeHighly efficient, streamlined onboarding and compliance processes with reduced manual interventionStrong, scalable operations supported by automation and clear workflowsHigh-performing, well-structured teams with strong ownership and accountabilityMeasurable improvements in productivity, turnaround time, and cost efficiencyAudit-ready operations with strong regulatory alignment

We are committed to creating an inclusive workplace where every individual feels respected, valued, and empowered to contribute. We celebrate diversity in all its forms—background, ethnicity, gender, identity, orientation, experience, and thought—and believe it strengthens our culture and our work. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic.