Head of Customer (Property)

Head of Customer (Property) London | Office-based £50,000-£60,000 + bonus + additional benefits Working with a fast-growing, mission-led property business that’s genuinely trying to do things differently within the housing space. They’ve built a strong reputation by transforming vacant buildings into affordable homes for young professionals, creatives and key workers across London and the South East. The business has grown organically, now managing 750+ homes, with a huge focus on customer experience, operational quality and community.

This role sits at the heart of the customer operation and would suit someone who combines: Strong leadership Commercial awareness Customer experience focus Community-building mindset Calmness under pressure Ability to thrive in a scaling environment You’d be responsible for: Driving occupancy and conversion performance Managing the day-to-day customer operation Improving processes and service delivery Handling escalations and complex cases Building stronger resident engagement and belonging Owning key operational KPIs Improve the customer experience and be the customer champion Ideal backgrounds could include: Property Hospitality Build-to-rent Membership/community businesses Customer operations Resident experience High-growth operational environments Been the champion of the customer journey (a must). The business offers a strong culture, long-term progression and a genuinely people-first environment alongside benefits including bonus, enhanced holiday, paid sabbatical, wellness initiatives and regular team events. Drop me a message if you’d like more information or a confidential conversation.