Head of Customer Success

Head of Customer Success

About the Company

Emerging tech company specializing in AI-powered home management solutions

Industry
Information Technology and Services

Type
Privately Held

About the Role

The Company is in need of a Head of Customer Success to lead the development and execution of a robust customer success strategy. This pivotal role involves designing and implementing a scalable onboarding and implementation framework, as well as building and leading a high-performing customer success function. The successful candidate will be responsible for the full post-sale lifecycle, including partner onboarding, relationship management, business reviews, renewals, and driving expansion within the partner base.

A key aspect of the position is to serve as a trusted advisor and primary point of contact for key partners, collaborating cross-functionally to enhance product adoption and customer experience. Applicants for the Head of Customer Success position at the company should have a minimum of 4 years' experience in customer success, account management, or customer support, with at least 2 years in a leadership or player-coach capacity. The role requires a candidate with a proven track record in driving customer retention and revenue growth, as well as experience in delivering high-touch, premium customer experiences at scale.

Strong relationship-building skills, a data-driven mindset, and the ability to manage KPIs and performance metrics are essential. The ideal candidate will be adept at taking initiative, building processes in a fast-paced environment, and have experience in hiring, mentoring, and developing high-performing teams. A background in technical client-facing roles and experience with APIs or integrations is a plus.

Travel Percent
Less than 10%

Functions

• Account Management/Optimization