Head of Operations Fintech

Senior Director - OperationsLocation: BangaloreExperience: 12-15 Years

About the Role

We are hiring a Senior Director - Operations to lead and scale large-scale offline business operations for a high-growth, venture-backed organization. Reporting directly into the leadership team, this role will play a critical part in driving operational scale, execution excellence, and business expansion over the next phase of growth.

This role is ideal for someone who has grown within fast-scaling startup ecosystems, thrives in ambiguity, and brings a strong first-principles approach to solving operational challenges at scale.The organization is on an ambitious growth trajectory with a vision to scale significantly over the next few years, making this a high-impact opportunity to build systems, teams, and execution capabilities for the next phase of growth.

Key Responsibilities

Business Operations LeadershipLead end-to-end offline operations across multiple locations/business unitsBuild scalable operational frameworks to support aggressive business growthDrive execution excellence across frontline operations and field teamsEstablish operational governance, SOPs, and performance management systemsEnsure strong operational efficiency, customer experience, and productivity metrics

Scale & ExpansionBuild processes and operating models capable of supporting rapid business scaleDrive operational readiness for new market/city expansionSolve complex business problems through structured, data-driven decision-makingPartner closely with leadership on long-term operational strategy and execution

Workforce & Team ManagementLead large distributed frontline and blue-collar workforce operationsBuild and mentor strong middle-management and city leadership teamsDrive workforce productivity, retention, utilization, and engagementCreate high-performance execution culture across operations

Cross-functional LeadershipWork closely with business, HR, finance, supply chain, and product teamsAlign operational execution with company-wide growth prioritiesBuild review mechanisms, dashboards, and operating cadences for leadership visibility

Ideal Candidate Profile

12-15 years of experience in operations leadership rolesStrong startup operating experience in high-growth environmentsProven experience managing large frontline and blue-collar workforce teamsStrong first-principles thinking and operational problem-solving capabilitiesExperience working closely with founders or senior leadership teamsDemonstrated ability to scale operations through periods of hypergrowthHigh ownership mindset with ability to navigate ambiguity and fast execution cycles

Preferred Background

Strong preference for candidates from:EdTechQuick CommerceConsumer Internet businesses

Relevant companies may include scaled operational environments across:

EdTech field operations / sales operationsHyperlocal and quick commerce operationsLast-mile and distributed workforce businessesConsumer-tech companies with strong offline execution layers

Tier-1 educational pedigree preferred.

What Makes This Opportunity Exciting

Opportunity to build and scale operations during a transformational growth phaseHigh visibility role with direct impact on business scale and executionStrong ownership and autonomy in shaping operational strategyFast-paced entrepreneurial environment with significant learning and growth potentialsomeone who deals with product teams too