Home Mortgage Default Invoice Processing Specialist

Job Description

The Invoice Processing Specialist is responsible for managing the end-to-end invoice lifecycle, ensuring accurate, timely, and compliant processing of vendor invoices. This role involves reviewing and validating invoice details against contract terms, resolving discrepancies, and coordinating with internal stakeholders and external vendors to maintain efficient payment operations.

The specialist plays a critical role in supporting accounts payable functions by maintaining accurate financial records, and processing payments in alignment with established service level agreements (SLAs). Additionally, this position contributes to month-end reporting, audit readiness, and adherence to internal controls and company policies.

Primary Responsibilities:

• Receive, review, and process vendor invoices
• Reconciliation of debits and credits
• Resolve discrepancies by coordinating with vendors and internal departments
• Process payments (checks, ACH, wire transfers)
• Monitor accounts payable aging and prioritize payments within required SLAs
• Respond to vendor inquiries regarding invoice and payment status
• Assist with month-end reporting

Qualifications, Education, Certifications and/or Other Professional Credentials

• High School Diploma or equivalent required; associate degree preferred
• Strong knowledge of Mortgage Default processes (Loss Mitigation, Foreclosure, Property Preservation, Litigation, Bankruptcy)
• Strong attention to detail and organizational skills
• Excellent ability to multi-task
• Knowledge of Mortgage applications and systems- MSP, LoanSphere Invoicing
• Effective written and verbal communication skills
• Ability to work independently
• Customer-focused mindset

Risk Awareness & Issue Escalation

• Maintain awareness of operational, regulatory, and vendor risk and compliance expectations within assigned processes.
• Escalate identified risks, control gaps, or adverse trends to management in a timely manner.
• Support audit and review activities by gathering documentation, completing follow-ups, and responding to routine requests.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: 8 to 5 or 8:30-5:30 - Role is Hybrid 4 days a week in office

Required Skills

• Customer Support Trends
• Data Processing
• Diversity, Equity, Inclusion, and Belonging (DEIB)

About Us

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Job Info

• Job Identification 47012
• Job Category Servicing & Operations
• Locations 10561 Telegraph Rd, Glen Allen, VA, 23059, US