House Manager

Role Purpose The House Manager is a pivotal role within the St Francis Xavier Jesuit Community and Church, supporting an international residential community working in diverse areas at the heart of a vibrant city-centre church. The postholder is responsible for the effective day-to-day management of the residence and wider plant, ensuring a high standard of hospitality, care, and operational excellence that reflects the values and mission of Jesuit life. The role acts as the key interface between the Jesuit Community, Church team, staff team, and external service providers.

It includes close working relationships with the Co-ordinator of the Church and the Community Superior, ensuring alignment between residential life and the wider mission of the Church. The House Manager also has oversight of, and engagement with, the staff who support the life of the Church. The Gardiner Street site also accommodates a number of associated Jesuit works, including independent offices such as Jesuit Refugee Service, Jesuit Centre for Faith and Justice, and the Jesuit Archives.

The role therefore requires a collaborative and coordinated approach to shared space, services, and day-to-day interactions across the wider site. The position is particularly suited to an experienced manager from a hospitality, hotel, or operations background (e.g. Duty Manager / Operations Manager) who is motivated by service, community, and excellence in delivery.

The community residence comprises a 24-bedroom facility supporting approximately 20 residents and their guests, alongside communal, dining, and back-of-house areas. The site is currently undergoing a period of significant refurbishment and development. The House Manager will play an important coordination role in ensuring continuity of service, effective communication with contractors, and the smooth functioning of the house during this period of change.

A central dimension of the role is the provision of practical care for the community. This includes supporting the day-to-day wellbeing of residents, responding to individual practical needs (for example, accompanying or driving individuals to medical appointments), and contributing to a culture of attentive, personal care for both the community as a whole and for individuals. While the role is available on a fulltime basis (35 hours per week), we are also open to speaking with qualified candidates (in line with the criteria below) who may have a preference for working reduced hours on a Monday to Friday basis.

Revised Key Responsibilities 1. Operational Management Oversee the day-to-day operation of the community residence and plant, ensuring a high-quality, well-organised and responsive service. Create and sustain a welcoming, hospitable environment appropriate to a Jesuit community and its guests.

Act as the primary point of contact between the Jesuit Community and operational staff. 2. Team Leadership & Supervision Lead, manage and support a multidisciplinary team (c.14 staff), including housekeeping, catering and support staff. Provide day-to-day supervision, guidance and performance oversight to the Maintenance Manager, ensuring coordinated delivery of maintenance and facilities services.

Foster a positive, collaborative team culture with clear expectations, accountability, and high standards. Organise team meetings and ensure effective communication across all service areas. 3. Hospitality & Catering Oversight Oversee the provision of food services, working closely with catering staff on menu planning, dietary requirements, and procurement.

Ensure catering standards meet the needs of the resident community while adapting to evolving dietary, health and hospitality expectations. Promote a consistently high standard of service delivery. Support the organisation and delivery of community events and celebrations, ensuring appropriate hospitality and coordination. 4.

Housekeeping & Facilities Ensure the highest standards of cleanliness, presentation, and hygiene across all areas of the residence (bedrooms, public areas, kitchens and back-of-house). Oversee housekeeping operations and quality control. Work closely with the Maintenance Manager to address building and facilities issues in a timely and efficient manner. 5.

Contractor & Supplier Management Act as the main liaison with external contractors and service providers, including: Catering suppliers and food vendors Building and maintenance contractors Car maintenance providers Grocery and supply partners Note: Cleaning, housekeeping, and much of the catering function are currently delivered in-house and are managed directly by the House Manager. Ensure service delivery is aligned with agreed standards, budgets and timelines. 6. Refurbishment & Project Coordination Support the coordination of ongoing building refurbishment works in conjunction with relevant stakeholders.

Facilitate communication between contractors and the Jesuit Community, minimising disruption to daily life. Monitor operational impacts and implement practical solutions to maintain service continuity. 7. Guest & Community Engagement Oversee guest accommodation arrangements, including room allocation and preparation.

Welcome and engage with guests, ensuring a positive experience of the community. Respond to requests in a professional, courteous, and timely manner. 8. Compliance & Administration Ensure full compliance with Health & Safety, HACCP, and all relevant regulatory standards.

Maintain appropriate documentation and records, including: Food safety and hygiene records Health and safety documentation Vehicle documentation for community cars Liaise with external agencies, inspectors and regulatory bodies as required. 9. Communication & Reporting Maintain effective two-way communication with the Jesuit Community and the Community Superior. Provide updates on operations, staffing, and any emerging issues.

Attend meetings as required. 10. Community Care & Support Provide practical, day-to-day support to members of the St Francis Xavier Jesuit Community, responding to individual needs with discretion and care. Facilitate arrangements for healthcare, appointments, and other personal requirements as appropriate.

Contribute to a culture of attentiveness, dignity, and holistic care within the community environment. Person Specification Experience, Qualifications, and Attributes Essential Significant experience in a supervisory or managerial role within hospitality, residential, or operational environments. Proven experience managing teams and delivering high standards of service.

Experience managing multiple service areas (e.g. catering, housekeeping, facilities). Strong organisational and problem-solving skills. Excellent interpersonal and relationship management skills.

Ability to engage effectively with a diverse range of stakeholders (residents, staff, contractors, suppliers). A proactive and practical approach, with strong attention to detail. Flexibility and responsiveness to the needs of a living community environment.

Full, clean driving licence. Willingness to work flexibly, including occasional evenings or weekends as required. The successful candidate will be required to complete Garda Vetting.

Experience, Qualifications, and Attributes Desirable Third-level qualification in Hospitality Management, Business, or a related discipline. Experience overseeing building works or refurbishment projects. Experience in financial oversight within a service environment.

Safeguarding St Francis Xavier Jesuit Community and Church is committed to the highest standards in Safeguarding and Protection of children and vulnerable adults. One of the ways that The Community shows this on-going commitment is to ensure rigorous background and reference checks for successful candidates, including Garda Vetting. Skills: Staff Management Operational responsibility Residential Management Benefits: Pension Paid Holidays Flexible working Group Life Assurance Training & Development