Ingeniero de Soporte Técnico, Alpha (Remote) - $60,000/year USD

Educational support ecosystems face escalating complexity as demand for AI‑powered, real‑time responses from schools, students, and families increases. Most organizations remain mired in disconnected tools, manual handoffs, and fragile processes. In this role you will influence how the system evolves: each resolution strengthens future automation, each root‑cause investigation shapes process and policy, and each edge case you resolve improves outcomes for thousands of students and educators.

Responsibilities

• Investigate complex tickets escalated from AI systems, apply human judgment to areas where AI underperforms, and enhance the AI system by addressing identified gaps.

Qualifications

• Minimum of 3 total years of experience in a technical customer support role.
• Basic coding skills for troubleshooting/bug fixes.
• Strong troubleshooting skills—explaining complex issues in simple terms, recommending relevant strategies, proposing multiple solution paths, and showing attention to detail.
• Must be based in a North or South American time zone.

Compensation and Employment

This is a full‑time (40 hours per week) long‑term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly.