Inside Sales & CRM Executive (Dealer Relationship & Order Coordination)

Inside Sales & CRM Executive (Dealer Relationship & Order Coordination)

Location: Lower Parel, Mumbai

Employment Type: Full-Time

Experience Required: 1 to 3 Years

Salary: 18,000 to 25,000 per month

About the Company

We are a growing trading and distribution company engaged in the distribution of LED TVs, solar panels, solar batteries, inverters, and other electronic and renewable energy products across Maharashtra. Our customers include dealers, retailers, distributors, and EPC contractors.

As part of our growth strategy, we are implementing Zoho CRM and ERP systems to improve customer management, sales coordination, and operational efficiency.

Job Summary

We are looking for a proactive and customer-focused Inside Sales & CRM Executive who will primarily manage existing customer relationships, coordinate orders, maintain CRM records, and ensure smooth communication between customers, the accounts team, and the warehouse.

This role is ideal for someone who enjoys interacting with customers, maintaining organized records, and ensuring that orders and follow-ups are completed efficiently.

Key Responsibilities

Customer Relationship Management

• Maintain regular communication with existing dealers, distributors, retailers, and EPC customers.
• Build strong long-term relationships with customers and channel partners.
• Respond to customer inquiries through phone calls, WhatsApp, email, and other communication channels.
• Provide timely updates regarding pricing, stock availability, dispatch status, and order progress.
• Ensure a professional and positive customer experience at all times.

Order Coordination & Customer Support

• Receive customer orders and coordinate internally for processing.
• Coordinate with the Accounts & Inventory team for stock availability, invoicing, and dispatch approvals.
• Follow up with customers regarding order confirmations and delivery schedules.
• Coordinate with the warehouse team to ensure smooth order execution and dispatch.
• Handle customer service requests and coordinate resolution of issues.

CRM Management

• Maintain accurate customer, dealer, and lead records in Zoho CRM.
• Update customer interactions, quotations, inquiries, orders, and follow-up activities in the CRM system.
• Ensure all sales and customer-related information is properly documented.
• Generate customer follow-up lists and CRM reports as required.

Follow-Up & Collection Support

• Follow up with customers regarding quotations and pending orders.
• Coordinate with the Accounts team for outstanding payment follow-ups.
• Assist in maintaining healthy customer relationships while ensuring timely collections.

Business Development Support

• Identify potential dealers, retailers, and channel partners through market research and referrals.
• Support management in lead generation and business expansion activities.
• Schedule meetings and product discussions for senior management when required.

Minimum Qualifications

• Graduate in any discipline (B.Com, BBA, BMS, BA, or equivalent).
• 1 to 3 years of experience in Customer Service, Sales Coordination, Inside Sales, CRM Operations, Telecalling, or Business Development.
• Basic knowledge of CRM software (Zoho CRM experience preferred).
• Good communication skills in Marathi, Hindi, and English.
• Basic knowledge of Microsoft Excel, Google Sheets, and email communication.

Required Skills

• Strong communication and interpersonal skills.
• Excellent follow-up and coordination abilities.
• Customer relationship management mindset.
• Organized and detail-oriented approach to work.
• Ability to manage multiple customer requests simultaneously.
• Comfortable working with CRM systems and maintaining accurate records.
• Positive attitude and willingness to learn.

What We Are Looking For

We are not looking for a pure telecaller. We are looking for someone who can become the primary point of contact for our dealers and customers, maintain strong relationships, coordinate orders efficiently, and ensure all customer interactions are properly tracked within our CRM system.

The ideal candidate should be organized, reliable, customer-friendly, and comfortable working in a fast-growing distribution business.