Internal Night Host

Job Overview The role requires working as part of a team of Hosts responsible for maintaining the internal areas to high standards. Close co‑operation with others is essential; you must also work responsibly as an individual to complete tasks efficiently. Your daily and weekly tasks are assigned to ensure the department meets scheduled requirements and client expectations.

As a visible face of Bluewater, you are expected to provide guests with the best service, ensuring an enjoyable and memorable visit. Responsibilities Ensure Bluewater is safe, secure, clean, and tidy at all times. Represent Bluewater professionally at all times.

Achieve high levels of customer satisfaction across all areas of service. Drive continuous improvement in quality and efficiency of services. Assist in assessing the success of the development and help improve future strategies.

Comply with health & safety regulations, fire regulations, and safe working practices. Comply with quality and environmental policies and procedures. Provide proactive service that delivers a positive guest experience.

Add the ‘wow’ factor by delivering service that goes the extra mile. Help build Bluewater's reputation as energetic, fun, trusted, likeable, and reliable. Provide professional and timely guest service.

Respond to guest issues professionally and effectively, aiming to give guests a ‘surprise and delight’ experience. Qualifications Knowledge Relevant job experience, preferably in an internal retail environment. Health & safety training and understanding of its principles.

Experience Follow processes and work independently for periods of time. Personal Skills Empathy towards guests. Excellent communication.

Teamwork. Strong customer service ethic. Flexibility in working approach.

Sound interpersonal skills and attention to detail. Good command of the English language. Benefits Virtual GP on hand for you and household members.

Financial wellbeing assistance through Salary Finance scheme. Choice of flexible benefits platform (Choices) including dental insurance, dining cards, coffee clubs, tech product purchasing, etc. Access to high street discounts via MiDeals platform.

Cycle‑to‑work scheme. Life cover (greater of annual salary or £10,000). Save-as‑you‑earn scheme.

Mitie Matching Share Plan. Mitie Stars recognition with cash prizes and top prize of £10,000. Training and development opportunities. #J-18808-Ljbffr