IT Technician - Tier 1 (On-site)

Job DescriptionJob DescriptionSalary:

About UsConsertus is a global capital program management and advisory firm that combines deep human expertise with advanced digital tools to deliver smarter, faster, and more sustainable outcomes. Headquartered in Miami, Florida, and supported by a team of more than 1,000 professionals worldwide, we help clients plan, execute, and optimize large-scale capital programs.

Our integrated services span digital, advisory, and delivery, empowering organizations to navigate complexity, manage risk, and achieve strategic goals in sectors including aviation, transportation, transit, water, healthcare, energy, education, government, commercial, life sciences, and technology.

At Consertus, we celebrate individual strengths, foster strong relationships, and promote flexibility in how and where we work. Join us to grow your career, develop your skills, and make a lasting impact as we transform how the world is built.

Discover how Consertus is driving transformative change for our clients, our people, and the communities we serve atwww.consertus.com

Whats the roleWe are looking for a motivated IT Technician to join our team and support the delivery of high-quality technical services across multiple client engagements and internal projects. This role requires strong problem-solving skills and a proactive approach to addressing technical issues, ensuring seamless day-to-day IT operations.

In this role, you will act as the first point of contact for technical support, troubleshooting hardware and software issues, and delivering timely solutions. You will collaborate with clients and internal teams to maintain reliable systems and support organizational goals. This is an on-site position based in San Juan, Puerto Rico.

Key Responsibilities:Build and maintain strong client relationships to deliver tailored business solutions.Analyze data to generate actionable insights for strategic decision-making.Recommend process improvements and digitization to enhance operational efficiency.Gather and document business requirements through research, interviews, and workshops.Translate requirements into clear functional specifications for development teams.Collaborate with cross-functional teams to ensure aligned and successful project delivery.Develop dashboards and reporting tools to improve visibility and decision support.Drive user adoption through training, documentation, and post-implementation support.

What you needA Bachelors degree in Information Systems, Computer Science, or a related field.1 year of experience in a helpdesk or technical support role.Demonstrate knowledge of VMware, Azure, O365, Linux, Windows Server, and other operating systems.Manage multiple projects simultaneously while maintaining strong attention to detail.Communicate effectively in both English and Spanish, verbally and in writing.Build strong interpersonal relationships and collaborate effectively with team members and users.Handle corporate information with a high level of confidentiality and professionalism.

What's In It For You:Medical, dental, and vision insurance for employees and their dependentsRetirement savings plan with company matchingPaid time off, including vacation, sick leave, and holidaysAnd others

How to Apply:If you're passionate about providing high-level administrative support and ensuring smooth office operations, we'd love to hear from you.

Equal Employment Opportunity Statement:

Consertus is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and identities, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, or any other protected status.