JR-195018 Project Manager Senior

About the role

Our CTO Office is scaling fast on Salesforce delivery, and we need senior Project Managers who can own engagements end to end - not just track a plan, but actively drive scope, risk, and stakeholders across the client, the Salesforce platform, and our own delivery team. This is a hands‑on, client‑facing leadership role, not a status‑reporting one.

EST/EDT time zone

Key Responsibilities

• Own full project lifecycle delivery for Salesforce implementation and enhancement projects, from kickoff through go‑live and hypercare.
• Serve as the primary point of contact for the client, running three‑way conversations that involve the client, Salesforce (AE/CSM/architects), and our internal delivery team.
• Build and maintain the project plan, RAID log, RACI matrix, and status reporting; run steering committee updates for client stakeholders and internal leadership.
• Manage scope through formal SOW and change‑request processes; track budget, burn rate, and resourcing against the contracted scope.
• Coordinate release and sandbox strategy with the technical team (dev/QA/UAT/staging/production) to keep delivery predictable across sprints or phases.
• Proactively identify and de‑risk issues before they surface — running self‑assessments and pulling in the right people rather than waiting to be asked.
• Manage 2–3+ concurrent Salesforce projects at varying stages of the lifecycle.
• Mentor or oversee junior PMs/coordinators as the team scales, and partner with the CTO Office Portfolio Manager once that role is in place.

Required Experience & Qualifications

• 8+ years of Project Management experience, including delivery of Salesforce platform projects (implementation, integration, or managed services).
• Salesforce domain fluency via one of two acceptable paths: (a) PM on Salesforce projects, comfortable with Salesforce delivery lifecycle and terminology, or (b) former Salesforce consultant/analyst/developer who has moved into Project Management. Pure generalist PMs without direct Salesforce exposure are not a fit for this role.
• Track record managing external, enterprise clients directly - not through an intermediary account manager.
• Demonstrated ownership mentality: examples of driving a project proactively (identifying risk, restructuring a plan, pushing back on scope) rather than only reporting status.

Technical & tools skill set expected of a Senior PM

• Delivery methodologies: Agile/Scrum and Waterfall/hybrid delivery, sprint planning and release planning, backlog refinement as a Scrum Master or BA.
• Salesforce platform literacy: working knowledge of Sales Cloud / Service Cloud / Experience Cloud architecture, standard objects vs. custom objects, and enough familiarity with Apex, Flow, and Lightning components to scope work and sanity‑check technical estimates (hands‑on coding not required).
• Release & environment management: sandbox strategy (dev/UAT/staging/production), deployment tooling awareness (e.g., Salesforce DX, Copado, Gearset, or change sets), and release calendars aligned to Salesforce seasonal releases.
• PM tooling: Jira, Confluence, ADO, MS Project or Smartsheet, and reporting/dashboarding for status decks (PowerPoint or equivalent).
• Financial & scope management: SOW and change‑request administration, budget/burn tracking, time and billing tools.
• Risk & governance artifacts: RAID logs, RACI matrices, steering committee reporting, escalation management.
• Certifications (nice to have, not required): PMP, CSM/PSM, Salesforce Administrator or other Salesforce certification.

Soft Skills

• Excellent, confident client‑facing communication in English, with the ability to provide constructive feedback to clients and Salesforce representatives when needed.
• Strong stakeholder management across client, platform vendor, and internal delivery teams simultaneously.
• Self‑directed and proactive - this is the single biggest differentiator we're screening for.

Nice to have

• Direct hands‑on Salesforce consulting or development background.
• Experience managing a portfolio of projects, or clear interest in growing into a portfolio/program management role.