Lead- ERP & POS System

About Us:Third Wave Coffee is one of India's fastest-growing café brands, built on deep consumer love for coffee, craft, and experience. As we expand beyond cafés, we are building a differentiated FMCG business that brings our brand philosophy into homes, offices, and everyday consumption moments.

Job Summary: We are seeking a Senior Technology Lead - ERP & POS Systems to own and drive the enterprise applications landscape for a fast-growing QSR / retail organization with a multi-location footprint. This role will have end-to-end ownership of ERP and POS platforms, ensuring seamless integration between front-of-house and back-office systems, and enabling scale, control, and data-driven decision-making.

The role partners closely with leadership across Operations, Finance, Supply Chain, Marketing, and Store Operations to ensure technology supports speed, reliability, and business growth.

Key Responsibilities: Own the ERP and POS application ecosystem across all retail locations and corporate functionsLead implementation, enhancement, and ongoing optimization of ERP systems covering Finance, Supply Chain, Inventory, Procurement, and ReportingOwn POS platforms including billing, order management, pricing, promotions, loyalty, and integrations with delivery aggregators and digital channelsDrive system integrations across ERP, POS, CRM, loyalty platforms, payment gateways, and third-party applicationsAct as the primary technology partner to Operations, Finance, Supply Chain, and Store LeadershipManage vendors, system integrators, upgrades, data integrity, and application performanceEnsure scalability and stability to support high-frequency transactions and rapid store expansionDefine and enforce application architecture, security, controls, and compliance standardsDrive process standardization, automation, and operational efficiencyLead incident management, system uptime, and business continuity for mission-critical platformsManage internal technology resources and external partners.

Key Requirements:12+ years of experience in enterprise applications with strong hands-on exposure to ERP and POS systemsPrior experience in QSR, retail, food & beverage, hospitality, or multi-location consumer businessesStrong understanding of store operations, inventory management, supply chain, finance, and retail controlsExperience with cloud-based ERP platforms and modern POS ecosystemsStrong experience in system integration, APIs, and data flowsProven ability to work with senior business stakeholders and translate requirements into scalable technology solutionsExperience managing vendors, system integrators, and cross-functional teamsComfortable operating in a high-growth, fast-paced retail environment.