Lead HR Shared Services - Bangalore/Hyderabad

Role Overview:

We have an exciting opportunity for someone to join us as a Lead HR Shared Services to work in a truly global environment to lead and continuously enhance payroll execution and HR shared services operations, ensuring accurate, compliant, and timely delivery while building scalable processes, governance, and capabilities to support the regional organization. The role will report to the Regional HR Director - Asia & Africa and will manage one direct report supporting HR operations and shared services. The role provides long term development potential for someone eager to demonstrate their skills and experience in the fast-paced soft commodities environment.

Volcafe Ltd is one of the world's leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world's major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future.

We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

This role will be based in Bangalore or Hyderabad India, and will primarily support the Asia and East Africa markets for Volcafe, while also providing support to other regions as required

Key Accountabilities:

HR Operations & Service DeliveryLead and manage end-to-end HR Shared Services operations across Asia and East Africa countries, ensuring consistent service delivery and complianceOversee the complete employee lifecycle including onboarding, employee data management, internal movements, and offboardingSupport employees in HR systems usage, including performance management, leave management, and learning platformsCollaborate with HRBPs, Finance, IT, and global stakeholders for end to end HR operations

Payroll, Benefits & Vendor ManagementResponsible for executing the monthly payroll cycle for the Asian and East African entities ensure that the right people are getting paid the right salaries each month.Coordinate with payroll vendors to ensure accurate payroll inputs, benefits administration, and statutory compliance across regionsEnsure alignment between HR operations and payroll processes for accuracy and timeliness

HR Systems & Data GovernanceAct as the custodian of HR systems (Oracle, HRM Portal, My Career), ensuring data accuracy, user access governance, and workflow efficiencyEnsure data integrity, confidentiality, and audit readiness across all HR records and systemsGenerate and analyze HR reports, MIS, dashboards, and headcount data to support decision-making

Employee Lifecycle AdministrationManage onboarding processes including background checks, documentation, HR system setup, and new hire communication/orientationPrepare and manage HR documentation such as employment contracts, amendments, confirmation letters, and exit-related documentsOversee employee offboarding, including system deactivation, exit clearance, asset recovery, and compliance adherenceCompliance, Risk & AuditSupport internal, external, and statutory audits, ensuring proper documentation and complianceIdentify operational risks and implement controls and escalation mechanisms

Process Excellence & TransformationDrive process standardization, automation, and continuous improvement initiatives to enhance efficiencyManage SOP documentation for HR processesBuild scalable and consistent shared services processes across regions

Projects & Capability BuildingSupport and execute HR projects including HR Operations related training & development initiatives

Skills and Experience 10 + years of experience in HR Operations / Shared Services / HR Generalist roles, with exposure to multi-country environmentsStrong experience in payroll coordination and vendor management, ideally across multiple geographiesProven track record of managing end-to-end employee lifecycle processesExperience working with HRIS platforms (preferably Oracle Fusion or similar systems)Exposure to shared services or COE models in a global or regional setupStrong understanding of HR operations, payroll processes, and statutory compliance across different countriesExpertise in HR data management, reporting, and MIS/dashboardingKnowledge of process improvement methodologies (Lean, Six Sigma, or similar is a plus)Ability to manage audits, controls, and data governance frameworksStrong stakeholder management across geographies and functionsHigh attention to detail with a focus on accuracy and complianceAbility to operate in a fast-paced, ambiguous, and evolving environmentProblem-solving mindset with a focus on process efficiency and scalabilityStrong communication skills with the ability to influence and collaborate

We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don't meet ever requirement, we still encourage you to apply.

Our Offer We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship Volcafe shares the values of our parent company, ED&F Man Commodities. Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behavior. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities.

Our Commitment Volcafe shares the commitment of our parent company, ED&F Man Commodities. We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams.

All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

To apply you must have the right to work for the provided location.